Kara Powlison
Atlanta
Summary
Skilled insurance professional ready to handle complex claims with precision and efficiency. Proven track record in thorough investigation, accurate assessment, and effective negotiation. Strong collaborator focused on team success and adaptable to changing environments. Expertise in customer communication, claims processing, and conflict resolution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Outside Adjuster - Large Loss CAT Team
Allstate Insurance
01.2025 - Current
- Conduct onsite inspections of large loss and total loss claims, including fire, storm, and structural collapse events.
- Evaluate scope of damages to dwellings and other structures (e.g., barns, sheds, fencing, pools) and assess interior damage.
- Determine coverage eligibility and apply policy interpretation to complex scenarios.
- Prepare and review detailed estimates using Xactimate; apply depreciation and manage supplements.
- Collaborate with contractors, public adjusters, and insureds to negotiate fair settlements.
Outside Adjuster - National Catastrophe Team
Allstate Insurance
02.2022 - 01.2025
- Reviewing catastrophe claims in order to determine coverage approval or denial
- Deployments anywhere in the country, performing onsite inspections of roofing, elevations, and other structures such as barns, sheds, fencing and pools, as well as all resulting interior damages
- Working with customers, contractors and public adjusters to negotiate appropriate settlement for repairs or replacement
- Maintaining thorough claim files and sending legal letters
- Dwelling structure settlements; including depreciation, estimate review, and supplement payments
- Team lead duties including mentoring, creating power points and job aids, assisting CSL in reports, emails, and huddles, and running metric reports
- TDY leading and teaching training at Chicago and Dallas facilities, developing new adjusters, ladder training and working with other trainers to identify areas of improvement in program
Moderate Inside Property Adjuster
Allstate Insurance
03.2020 - 02.2024
- Handling a high volume of claims with efficiency and excellent customer care
- Investigating claim damages using internal and external resources. Speaking with the insured and involved parties like contractors
- Setting reserve levels, maintaining accurate and current claim file documentation, explaining settlements as well as covered/non covered expenses, and issuing settlement payments
- Extensive experience handling interior water, fire, fencing, trees, siding, gutters, and retaining wall claims
- Dwelling structure settlements; including depreciation, estimate review, and supplement payments
- Maintaining clear communication throughout entire claims process with insured for a seamless claims experience
- TDY handling Additional Living Expenses and Contents settlements, receipt reconciliation, food spoilage payments, and hotel expenses
Education
Bachelors - Political Science, Africology
Temple University
Philadelphia, PA05-2019
Skills
- Ability to grasp new concepts quickly and efficiently, retaining information and adapting to new software and web applications with ease, a desire to be challenged by peers and continued education, a high energy personality that promotes team effort and encouragement, working well under pressure, and excellent organizational skills Phenomenal communication skills, with excellent listening and report-building skills Keen ability to share critical information, uncover needs, negotiate solutions, and ensure total customer satisfaction
Accomplishments
- Served as Lead Adjuster for thousands of complex claims.
- Maintained a superior quality rating of 98% in file handling from 2024 to present, exceeding the 88% department goal.
- Supervised team of 9 staff members.
Certification
- Licensed Property Adjuster
- Level III Xactimate Certified
Languages
Spanish
Limited Working
Timeline
Outside Adjuster - Large Loss CAT Team
Allstate Insurance
01.2025 - Current
Outside Adjuster - National Catastrophe Team
Allstate Insurance
02.2022 - 01.2025
Moderate Inside Property Adjuster
Allstate Insurance
03.2020 - 02.2024
Bachelors - Political Science, Africology
Temple University