Kara Sessions
Alpharetta
Summary
Accomplished Property Manager with a proven track record at McDonald Development Company, adept in tenant relations and capital project management. Skilled in Yardi software and Microsoft Excel, I excel in enhancing tenant satisfaction and operational efficiency. Demonstrated success in reducing operating expenses and maintaining high retention rates through effective communication and customer service.
Energetic and highly organized individual with talent for multitasking and problem-solving. Well-versed in tenant relations and property maintenance, bringing excellent administrative and communication skills. Committed to maximizing property value and enhancing tenant satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Property Manager
McDonald Development Company
04.2004 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Capital Improvements
Tenant Services Coordination
Hines
02.2000 - 01.2004
- Supervised daily operations of property in accordance with corporate policies and procedures.
- Served as the primary point of contact for tenant inquiries, providing prompt assistance and escalating concerns when necessary.
- Assisted in budget preparation by forecasting expenses associated with ongoing operations such as utilities, insurance, and maintenance.
- Acted as professional liaison between tenants and personnel in management office.
- Enhanced tenant satisfaction by addressing and resolving service requests promptly and efficiently.
Education
Bachelor of Arts - Philosophy & Religion, History & Middle East Studi
University of North Carolina At Wilmington
Wilmington, NC05-1999
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Capital Project Management
- Tenant Improvement Construction Management
- Yardi: CM, Elevate, Voyager
- Avid
- Proficient in Microsoft Excel and Word
Certification
- Certified Property Manager (CPM) - Institute of Real Estate Management (IREM).
Timeline
Property Manager
McDonald Development Company
04.2004 - Current
Tenant Services Coordination
Hines
02.2000 - 01.2004
- Certified Property Manager (CPM) - Institute of Real Estate Management (IREM).
Bachelor of Arts - Philosophy & Religion, History & Middle East Studi
University of North Carolina At Wilmington
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