Karah Butler
Savannah
Summary
Enthusiastic professional that is willing and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I have a clear understanding of work ethics and training , as well; motivational to learn, grow and excel.
Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings.
Developed skills in fast-paced healthcare environment, excelling in data management and customer interaction. Demonstrates strong attention to detail and ability to navigate complex systems and procedures. Looking to leverage these transferrable skills in new and challenging field.
Experienced with benefit verification processes and insurance coordination. Utilizes effective communication skills to resolve benefit discrepancies and support patient needs. Knowledge of regulatory guidelines and insurance protocols, ensuring compliance and accuracy in all verifications.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Benefit Verification Specialist
MMC/CENCORA BAU/DUPIXENT MY WAY
05.2024 - Current
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
- Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
- Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
- Built strong relationships with insurance representatives, fostering effective communication channels for resolving complex issues.
- Enhanced workflow efficiency by implementing a streamlined benefit verification process for the team.
- Maintained up-to-date knowledge of insurance regulations, enabling accurate benefit verifications for various plans.
- Increased accuracy in data entry through meticulous attention to detail when inputting patient demographics and insurance information into the system.
Prior Authorization Specialist
Cencora/Dupixent My Way
05.2024 - Current
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Verified eligibility and compliance with authorization requirements for service providers.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Input all patient data regarding claims and prior authorizations into system accurately.
Tier 1 Technical Support Representative
Homedepot Call Center(Arise)
06.2023 - 06.2024
- Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Managed multiple priorities simultaneously while maintaining focus on delivering exceptional customer service.
- Collaborated with teammates to identify recurring issues and develop long-term solutions.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.
- Delivered exceptional phone support, maintaining patience and understanding while addressing client concerns.
- Escalated high-priority incidents to appropriate departments, ensuring swift resolution and minimal downtime.
- Maintained detailed records of customer interactions, noting solutions provided for future reference.
- Utilized various communication channels such as chat, email, and phone calls to provide prompt assistance to customers in need.
- Provided remote support for customers, guiding them through the resolution process stepbystep.
- Stayed up-to-date on product knowledge, ensuring accurate and timely information was relayed to clients.
PROFESSIONAL ROADSIDE DISPATCHER
MASS MARKETS(NSD)
04.2021 - 06.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
CARDIAC TELEMETRY TECHNICIAN/UNIT CLERK SECRETARY
ST JOSEPH/CANDLER HOSPITAL
03.2015 - 12.2020
- Identified and documented data trends of pacers and AICDs, analyzing results and reporting issues.
- Provided assistance to electro physiologist, supporting timely processing of orders and cases.
- Teamed with cardiologists and electrophysiologists in expediting diagnosis operations, providing detailed data in alignment with physician orders.
- Cultivated productive relationships with vendors specializing in pacers and AICDs, facilitating fulfillment of software and equipment orders.
- Adjusted pacemakers, AICD and loop monitors with commitment to efficiency, data quality and overall comfort of patients.
- Contributed to efficient hospital operations by assisting with admissions, discharges, and transfers of telemetry-monitored patients.
- Documented relevant clinical information such as medications administered, vital signs taken, or any significant changes observed throughout the shift.
- Improved patient outcomes by accurately monitoring and interpreting cardiac telemetry data.
Medical Front Office Assistant/Patient Service Scheduler
Business Women's Solution
03.2013 - 03.2015
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Education
High School -
Effingham County High
Graduate Certificate - MEDICAL FRONT OFFICE
Savannah Technical College
01-2013
Graduate Certificate - Medical Billing Specialist
Savannah Technical College
01-2011
Graduate Certificate - EMT/PARAMEDIC
Savannah Technical College
01-2007
Skills
- Customer service support
- Customer service optimization
- Recovery support services
- Customer service delivery
- Escalated customer support
- Customer service management
- Commercial customer support
- HIPAA compliance
Certification
- Service Coordination/EMR - 6 years
- Problem Assessment /Data Entry - 10+ years
- Customer Account Management - 10+ years
- Service Vehicle Dispatch - 3 years
- Product knowledge, communication, team work - 10+ years
- Empathy, Stress management, Tier 2 problem solving - 10+ years
Timeline
Benefit Verification Specialist
MMC/CENCORA BAU/DUPIXENT MY WAY
05.2024 - Current
Prior Authorization Specialist
Cencora/Dupixent My Way
05.2024 - Current
Tier 1 Technical Support Representative
Homedepot Call Center(Arise)
06.2023 - 06.2024
PROFESSIONAL ROADSIDE DISPATCHER
MASS MARKETS(NSD)
04.2021 - 06.2023
CARDIAC TELEMETRY TECHNICIAN/UNIT CLERK SECRETARY
ST JOSEPH/CANDLER HOSPITAL
03.2015 - 12.2020
Medical Front Office Assistant/Patient Service Scheduler
Business Women's Solution
03.2013 - 03.2015
Graduate Certificate - MEDICAL FRONT OFFICE
Savannah Technical College
Graduate Certificate - Medical Billing Specialist
Savannah Technical College
Graduate Certificate - EMT/PARAMEDIC
Savannah Technical College
High School -
Effingham County High
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