Summary
Overview
Work History
Education
Skills
Timeline
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Kareen Daniel

Dalton

Summary

Highly motivated and experienced professional with a strong background in customer service and a deep understanding of the local community. Seeking a full-time position to leverage expertise and skills to contribute to the success of an organization. Committed to delivering exceptional service and building strong customer relationships, utilizing knowledge of the community to provide tailored solutions. Eager to join a dynamic team to make a positive impact and continue personal and professional growth.

Overview

24
24
years of professional experience

Work History

Optical Manager

Braun Eyecare
11.2012 - Current
  • Assess prescriptions, eye measurements, and frame parameters for accurate lens selection.
  • Gathered insurance information to identify optimal sales recommendations for patients.
  • Scheduled and maintained inventory of frame boards and sunglasses.
  • Performed adjustments on glasses for optimal fit and function.
  • Facilitated precision cutting and edging for lenses.
  • Collaborated on Officemate and Compulink projects.
  • Reconciled daily cash drawer to ensure accurate financial records.

Assistant Manager

Los Pablos Mexican Restaurant
03.2004 - 11.2012
  • Oversaw accurate handling of significant daily monetary exchanges.
  • Trained new cashiers on register maintenance and financial transactions
  • Processed and accepted bulk food and supply requests.
  • Managed delegation of tasks to ensure smooth service operations.
  • Coordinated the employee roster every week.
  • Calculated salary disbursements for 10+ employees
  • Created comprehensive training programs to enhance customer service capabilities among employees.
  • Resolved and managed customer service concerns efficiently.

Customer Service Representative

Charter Communications
04.2001 - 10.2003
  • Resolved customer inquiries regarding billing and service concerns efficiently.
  • Managed more than 200 phone calls, ensuring proper transfers.
  • Organized detailed records of installation and service requests alongside customer equipment inventories.
  • Facilitated communication for Spanish-speaking callers.
  • Shared evaluations with management on recently introduced promotional strategies.

Education

Dalton State College
Dalton, GA

General Educational Development Diploma -

Dalton High School
Dalton, GA
1999

Skills

  • Microsoft Word
  • PowerPoint
  • Compulink
  • Officemate

Timeline

Optical Manager

Braun Eyecare
11.2012 - Current

Assistant Manager

Los Pablos Mexican Restaurant
03.2004 - 11.2012

Customer Service Representative

Charter Communications
04.2001 - 10.2003

Dalton State College

General Educational Development Diploma -

Dalton High School

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Kareen Daniel