Karen Canales
Lawerenceville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Esthetician
Self Employed Services
02.2021 - Current
Sales Representative
Metro by T-Mobile
09.2017 - 06.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Identified and tapped into new markets, significantly expanding customer base.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Streamlined sales process, reducing time from lead to close.
- Built relationships with customers and community to promote long term business growth.
Insurance Agent
Fuerza Latina
04.2016 - 10.2016
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
Hostess Manager
Rey Del Taco
01.2014 - 02.2016
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
- Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
- Supported marketing efforts by coordinating promotional events within the restaurant space.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
Education
Esthethician -
Ga Beauty School
Norcross, GA11.2023
GED -
Gwinnett Technical College
Lawrenceville, GA05.2023
Skills
- Customer service
- Multitasking and organization
- Sanitation maintenance
- Social media marketing
- Spa retail
- Scheduling
- Relationship building and management
- Retail sales
- Data Entry
- Data entry and analysis
- Prescription data entry
- Data entry techniques
- Numerical data entry
- Efficient data entry
- Goal oriented
- Appointment scheduling
- Billing management
- File maintenance
- Parts ordering
- Call handling
- Computer skills
- Calm and professional under pressure
- Understanding customer needs
- Remote office availability
- Customer relations
- Microsoft office
- Problem resolution
- Professional telephone demeanor
- Document and records management
- Issue and complaint resolution
- LiveChat messaging
- Customer data confidentiality
- Account updates
- Client needs analysis
- Client retention
- New client acquisition
- Negotiation
- Scheduling appointments
- Document management
- Initiative-taking
- Patient registration
- Electronic medical records
- Appointment setting
- Records management
- Paperwork coordination
- Documentation
- Patient scheduling
- Patient relations
- Inpatient care
- Referral verification
- Front desk operations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Esthetician
Self Employed Services
02.2021 - Current
Sales Representative
Metro by T-Mobile
09.2017 - 06.2020
Insurance Agent
Fuerza Latina
04.2016 - 10.2016
Hostess Manager
Rey Del Taco
01.2014 - 02.2016
Esthethician -
Ga Beauty School
GED -
Gwinnett Technical College
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