Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Karen Diaz

Richmond Hill

Summary

Office manager with expertise in staff supervision and customer relationship management. Demonstrates strong organizational and problem-solving skills. Committed to enhancing team performance through effective communication and operational efficiency.

Overview

18
18
years of professional experience

Work History

Office Manager

Little Celebrations Children's Event Rentals
Norwood
09.2021 - Current
  • Scheduled staff shifts and maintained communication across teams.
  • Handled customer inquiries and provided exceptional service promptly.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Supervised staff members, organized schedules and delegated tasks.

Coffee Barista

Vintage Church en Espanol
Harker Heights
12.2024 - 07.2025
  • Crafted specialty coffee beverages to meet customer preferences.
  • Maintained cleanliness and organization of the coffee bar area.
  • Trained new staff on beverage preparation and customer interaction.
  • Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
  • Completed opening and closing duties such as cleaning the store before leaving each day.
  • Maintained cleanliness of work area, including counters and equipment.
  • Greeted guests with pleasant smile and superior customer service.
  • Assisted in preparing food items such as sandwiches and pastries for customers.
  • Replenished condiments such as sugar packets, creamers, stir sticks, throughout shift.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.

Team Lead

Vintage Church en Espanol
Harker Heights
03.2022 - 07.2025
  • Coordinated volunteer schedules to ensure adequate support for various church programs.
  • Assisted in planning and executing church services and special events throughout the year.
  • Supported administrative tasks, including maintaining records of volunteer participation and activities.
  • Collaborated with staff to develop training materials for new volunteers and members.
  • Supervised children in children's room during long services to promote good behavior.
  • Provided support for weekly Sunday services, including setting up chairs and equipment, preparing materials, and helping to clean up afterwards.
  • Monitored children entering, during and after weekly youth programs.
  • Greeted visitors on Sundays and provided them with information about services or other activities available at the church.
  • Assisted with fundraising efforts by soliciting donations from church members and the local community.

Substitute Teacher

Vintage Christian Academy
Harker Heights
08.2023 - 05.2025
  • Delivered engaging lessons in diverse subjects to meet student needs.
  • Managed classroom behavior to create a positive learning environment.
  • Collaborated with teachers to plan and implement effective lesson strategies.
  • Assisted students with individualized support for academic success.
  • Adapted lesson plans to accommodate various learning styles and abilities.
  • Implemented school policies and procedures to ensure safety and compliance.
  • Supported extracurricular activities to enhance student engagement and development.
  • Encouraged positive behavior among students through effective communication techniques.
  • Provided classroom instruction outlined in teacher's lesson plans.
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Promoted a safe and secure atmosphere within the classroom setting.
  • Implemented school policies and procedures in the classroom.
  • Monitored student progress throughout the day.
  • Supported special needs students by providing individual instruction as needed.
  • Engaged students in discussions to promote interest and drive learning.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.
  • Provided feedback on assignments or projects given by the regular teacher.
  • Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
  • Distributed worksheets and homework assignments from head teacher to assist with classroom operations.

Parent Volunteer

Vintage Christian Academy
Harker Heights
08.2023 - 05.2025
  • Supported school staff by providing feedback on volunteer programs and activities.
  • Monitored student behavior during lunchtime and recess periods.
  • Attended meetings to discuss ways to improve communication between parents and staff.
  • Communicated with parents to promote participation in school initiatives.
  • Led a cross-functional team in the successful transformation of a shared space from a church setup back to a fully operational school environment on a recurring basis.
  • Delegate responsibilities, and ensure timely setup of classrooms, learning materials, and student-ready spaces to meet academic readiness standards.
  • Maintained clear communication with staff to minimize disruptions and uphold safety, cleanliness, and efficiency throughout each transition cycle.

Soldier and Family Readiness Group Tresurer

687 Horizontal Engineer Company
Fort Polk
04.2019 - 06.2021
  • Developed budgets and monitored cash flow for fiscal responsibility.
  • Managed financial records and maintained accurate accounting systems.
  • Collaborated with department heads on budget planning and forecasting.
  • Reviewed accounts payable and receivable activities to ensure accuracy of financial transactions.
  • Monitored and maintained financial records, including budgets, investments, and expenditures.
  • Prepared monthly bank reconciliations and general ledger entries.
  • Reconciled accounts with statements and invoices on monthly basis, investigating, and resolving discrepancies to maintain records accuracy.

Child Caregiver

Christian Living Fellowship
Leesville
01.2019 - 06.2021
  • Supervised daily activities and ensured safety of children in care.
  • Planned and organized engaging educational activities for diverse age groups.
  • Communicated effectively with parents regarding children's progress and needs.
  • Maintained a clean and safe environment for children to play and learn.
  • Assisted with meal preparation, promoting healthy eating habits among children.
  • Implemented behavior management strategies to promote positive interactions.
  • Collaborated with team members to provide consistent care for all children.
  • Provided emotional support when needed during periods of distress or anxiety.
  • Engaged in conversations with young children to help them develop verbal communication skills.
  • Ensured that toys, furniture and equipment are clean and sanitized regularly.
  • Provided a safe, nurturing and stimulating environment for children of all ages.
  • Enforced rules to teach good manners and maintain safe environment.
  • Organized age-appropriate activities such as arts and crafts, games and educational lessons.
  • Promoted healthy habits such as hand washing, social distancing.
  • Implemented behavior management techniques to ensure safety of all children in the facility.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Dressed children and changed diapers.
  • Maintained safe play environment.

Crew Member

McDonald's Restaurant
Leesville
01.2021 - 05.2021
  • Provided exceptional customer service and resolved customer inquiries efficiently.
  • Maintained cleanliness and organization of dining and food preparation areas.
  • Assisted in training new crew members on operational procedures and standards.
  • Operated kitchen equipment safely while following food safety regulations.
  • Collaborated with team members to ensure timely order fulfillment during peak hours.
  • Contributed to a positive work environment through teamwork and communication skills.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Took orders from patrons and input selections into store computer system.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Maintained an organized work area to ensure efficient operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.

Contractor (Watch Care)

Main Post Chapel
Fort Polk
11.2019 - 03.2020
  • Supervised children during activities and ensured a safe environment.
  • Maintained cleanliness and organization of play areas and supplies.
  • Collaborated with team members to create a nurturing atmosphere for children.
  • Monitored children's behavior and provided guidance when needed.
  • Prepared snacks and meals according to dietary guidelines.
  • Provided safe, nurturing environment for children to learn and play.
  • Maintained safe play environment.
  • Observed and monitored children's play activities.
  • Maintained organized and clean classroom and play areas.
  • Dressed children and changed diapers.

Relocation Readiness Administrative Support

Army Community Service
Fort Polk
09.2019 - 03.2020
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Perform general clerical tasks in support of the program.
  • Assist with Newcomers' Orientation, welcoming newly arriving service members and family members to Fort Polk.
  • Assist in other areas of relocation as needed.

Army Family Team Building Instructor

Family Readiness Center
Fort Polk
08.2019 - 03.2020
  • Recruit instructors.
  • Prepare family members, soldiers, and civilians to become effective ACS/AFTB instructors.
  • Develop platform skills, teach adult learners, manage the learning environment, and methods of instruction, and the preparation process.
  • Developed engaging lesson plans tailored to diverse student needs.
  • Facilitated interactive classroom discussions to enhance student participation.

Lending Locker Assistant

Sierra7
Fort Polk
08.2019 - 09.2019
  • Provided exceptional customer service to soldiers and family members.
  • Issued and received lending locker items by hand, receipting items to inbound and outbound transferees.
  • Maintained a clean and orderly lending locker.
  • Ensured service coverage for the lending locker when open for business.
  • Maintained an inventory in June and September, completed a 100% inventory, and submitted an accurate inventory report to the ACOR by the last business day of the month.
  • Using the inventory findings, I prepared a purchase order for the Relocation Program Manager's approval.
  • Contacted the soldier or family member to retrieve lending locker items that have not been returned within 30 days.
  • I contacted the commander or first sergeant of the soldier for assistance with delinquent returns.
  • Maintained proper inventories for client use, and maintained 100% inventory control while minimizing delinquent hand receipts; this shall be the quality standard.
  • Ensured soldiers sign in on attendance sheets after the briefing, before clearance.
  • Maintained accurate and timely records by inputting the Soldiers' attendance into CTS within 24 hours and noting whether the Soldier received the OCONUS briefing, as applicable.
  • Received the departure roster to maintain an accurate number of personnel attending the class.
  • Provided the client with a post-service survey form and encouraged client feedback about satisfaction.

Client Intake Specialist

Family Readiness Center
Fort Polk
01.2019 - 08.2019
  • Provided information and referral support services to both Soldiers and family members in order to assist with overall well-being and mission readiness by facilitating family adaptation to military life.
  • Greeted and evaluated the needs of clients based on a competent evaluation of the problem and practical knowledge of the nature and availability of support services. Possessed strong customer-oriented and interpersonal skills.
  • Referred clients to appropriate ACS programs, and other civilian agencies.
  • Possessed the knowledge and maturity of working with government officials, active duty service members, and family members.
  • Received calls using multiple phone lines, directed calls, and took messages. Performed administrative duties such as photocopying, faxing, filing, scanning, shredding, and typing.
  • Complied, copied, and prepared booklets for Army Family Team Building and Ten Steps to a Federal Job classes.
  • Trained new volunteers on office procedures.
  • Scheduled and managed the volunteer calendar.

Coffee Barista

Christian Living Fellowship
Leesville
08.2018 - 01.2019
  • Crafted specialty coffee beverages to meet customer preferences.
  • Maintained cleanliness and organization of the coffee bar area.
  • Provided excellent customer service and addressed inquiries promptly.
  • Trained new staff on beverage preparation and customer interaction.
  • Managed inventory levels for coffee beans and supplies effectively.
  • Implemented sanitation standards to comply with health regulations.
  • Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
  • Completed opening and closing duties such as cleaning the store before leaving each day.
  • Maintained cleanliness of work area, including counters and equipment.
  • Greeted guests with pleasant smile and superior customer service.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Replenished condiments such as sugar packets, creamers, stir sticks, throughout shift.

Child and Youth Program Assistant

Child Development Center, CDC
Vicenza
09.2017 - 03.2018
  • Accountable for the whereabouts and safety of children and youth.
  • Provided care, supervision, oversight, and accountability for program participants.
  • Assisted in preparing age-appropriate activities, supervised children and youth during indoor and outdoor activities, on field trips, outings, and special events, and arranged and served snacks and meals.
  • Executed work in accordance with policies and regulations.
  • Coordinated and conducted activities for children and/or youth ranging in age from 6 weeks to 18 years.
  • Created an environment that welcomed participant interest and promoted positive interactions.
  • Implemented program options for children and youth with special requirements.
  • Demonstrated, instructed, led, and facilitated planned and spontaneous program activities.
  • Briefed the staff, management, and parents on activities.
  • Conducted an inventory of equipment and supplies.

Child and Youth Program Assistant

Child Development Center, CDC
Vicenza
03.2017 - 09.2017
  • Accountable for the whereabouts and safety of children and youth.
  • Provided care, supervision, oversight, and accountability for program participants.
  • Assisted in preparing age-appropriate activities, supervised children and youth during indoor and outdoor activities, on field trips, outings, and special events, and arranged and served snacks and meals.
  • Executed work in accordance with policies and regulations.
  • Performed simple, routine tasks following step-by-step instructions.
  • Assisted in providing planned activities using prepared curriculum and program materials.
  • Created an environment that welcomes participant interest and promotes positive interactions.
  • Generates a list of needed supplies and equipment.
  • Attended to the physical needs of the children, as applicable.
  • Assisted in planning, coordinating, and conducting activities for program participants.
  • Created an environment that welcomes participant interest and promotes positive interactions.
  • Implemented daily schedules and activity plans to ensure age and stage appropriateness.
  • I briefed the staff, management, and parents on activities.
  • Conducted an inventory of equipment and supplies.

Store Associate

Express
Vicenza
06.2016 - 10.2016
  • Assisted customers in product selection and provided excellent service.
  • Organized merchandise displays to enhance store appearance and accessibility.
  • Operated cash register and processed transactions efficiently and accurately.
  • Stocked shelves with inventory and ensured proper product placement.
  • Maintained cleanliness and organization of store areas for safety compliance.
  • Collaborated with team members to achieve daily operational goals.
  • Ensured the cleanliness and tidiness of the store.
  • Demonstrated excellent customer service skills at all times.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Provided cash register operations and handled customer payments.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Maintained knowledge of current promotions, policies concerning payment and exchanges.

Oral Surgery Assistant

New England Oral & Maxillofacial Surgery
Westford
03.2007 - 08.2010
  • Assisted surgeons during oral and maxillofacial procedures and surgeries.
  • Prepared surgical instruments and maintained sterile environments for procedures.
  • Educated patients on post-operative care and oral hygiene practices.
  • Managed patient records and ensured accurate documentation of procedures.
  • Collaborated with dental team to enhance patient comfort and care.
  • Scheduled appointments and coordinated patient follow-ups effectively.
  • Monitored inventory of surgical supplies and ordered replacements as needed.
  • Provided support to patients, addressing concerns and ensuring a positive experience.
  • Instructed patients on proper home care techniques following oral surgery.
  • Maintained and sterilized instruments, tools, and equipment used during dental surgeries.
  • Took part in surgical procedures by assisting oral surgeon.
  • Welcomed patients upon arrival, led to surgical area and managed procedure preparations.
  • Provided patient care before, during, and after surgery, including taking vital signs.
  • Soothed anxious patients by effectively listening and demonstrating concern for individual fears.
  • Documented patient medical histories and assisted with other paperwork related to the procedure.
  • Assisted oral surgeons in preparing for and executing dental procedures.
  • Prepared treatment rooms by setting up instruments, supplies, and medications needed for procedures.
  • Monitored patient's condition during surgery by observing vital signs and alerting surgeon of any changes or problems.
  • Educated patients on pre-operative instructions as well as post-operative expectations.
  • Cleaned patient's mouth using suction devices to remove saliva or debris from mouth during procedure.
  • Collected specimens from biopsies or other tissue samples sent off for laboratory testing.
  • Gave patients detailed education before surgery to explain side effects and what medications could be used to treat pain.
  • Took impressions of teeth for fabrication of prostheses such as crowns or dentures.
  • Established clean, sterile and welcoming environment for patients.
  • Exposed diagnostic dental x-rays to analyze teeth condition.
  • Assisted dentist during examination by retracting patient's tongue and cheeks.
  • Took medical and dental history and recorded vital signs of patients.
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Documented patient records during procedures and added notes taken to treatment chart.

Education

Radiology Certification - Dental Assistant

Tufts University
Boston
06-2006

Dental Assistant Diploma - Dental Assistant

Bryman Institute
Brighton
06-2006

High School Diploma -

Lowell High School
Lowell
05-2000

Some College (No Degree) - Liberal Arts

Middlesex Comminity College
Lowell

Skills

  • Staff scheduling and front desk operations
  • Customer service excellence
  • Accounts receivable management
  • Invoice processing
  • Team leadership
  • Clear oral/written communication
  • Scheduling and calendar management
  • Data entry

References

References available upon request.

Timeline

Coffee Barista

Vintage Church en Espanol
12.2024 - 07.2025

Substitute Teacher

Vintage Christian Academy
08.2023 - 05.2025

Parent Volunteer

Vintage Christian Academy
08.2023 - 05.2025

Team Lead

Vintage Church en Espanol
03.2022 - 07.2025

Office Manager

Little Celebrations Children's Event Rentals
09.2021 - Current

Crew Member

McDonald's Restaurant
01.2021 - 05.2021

Contractor (Watch Care)

Main Post Chapel
11.2019 - 03.2020

Relocation Readiness Administrative Support

Army Community Service
09.2019 - 03.2020

Army Family Team Building Instructor

Family Readiness Center
08.2019 - 03.2020

Lending Locker Assistant

Sierra7
08.2019 - 09.2019

Soldier and Family Readiness Group Tresurer

687 Horizontal Engineer Company
04.2019 - 06.2021

Child Caregiver

Christian Living Fellowship
01.2019 - 06.2021

Client Intake Specialist

Family Readiness Center
01.2019 - 08.2019

Coffee Barista

Christian Living Fellowship
08.2018 - 01.2019

Child and Youth Program Assistant

Child Development Center, CDC
09.2017 - 03.2018

Child and Youth Program Assistant

Child Development Center, CDC
03.2017 - 09.2017

Store Associate

Express
06.2016 - 10.2016

Oral Surgery Assistant

New England Oral & Maxillofacial Surgery
03.2007 - 08.2010

Radiology Certification - Dental Assistant

Tufts University

Dental Assistant Diploma - Dental Assistant

Bryman Institute

High School Diploma -

Lowell High School

Some College (No Degree) - Liberal Arts

Middlesex Comminity College

Similar Profiles

CREATE PROFILE
Karen Diaz