Karen Encinias
Midland,MI
Summary
Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
25
25
years of professional experience
Work History
Process Expert
Elevance Health
08.2016 - 08.2023
- Evaluated current processes to develop improvement plans.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Produced detailed and relevant reports for use in making business decisions.
- Created and optimized records management strategies to coordinate and protect information.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Business Analyst
Elevance Health
06.2005 - 12.2015
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Operations Associate
Elevance Health
01.1999 - 06.2005
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Increased customer service success rates by quickly resolving issues.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
Education
Gadsden State Community College
Gadsden, ALSkills
- Train Staff
- Data Collection
- Improve Procedures
- Evaluate Reports
- MS Office efficient
- Self-Motivated
- Certified Business Analyst Professional
- Agile Product Owner Certified
Timeline
Process Expert
Elevance Health
08.2016 - 08.2023
Business Analyst
Elevance Health
06.2005 - 12.2015
Operations Associate
Elevance Health
01.1999 - 06.2005
Gadsden State Community College
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