Karen Hughes
Burlington
DALLAS
18
years of professional experience
Results-driven manager with expertise in enhancing customer satisfaction and team performance. Proven track record in training, mentoring, and implementing efficient service processes to drive sales and increase customer retention.
Work History
Operations and Service Manager II
1 Year 9 Months- Managed daily operations to enhance customer satisfaction and service efficiency.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Conducted regular staff performance evaluations to drive accountability and growth.
- Hired, trained and supervised team of service staff members to meet business goals.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Store Manager
12 Years 7 Months- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
- Business Management
Skills
Customer service
Sales expertise
Multitasking and organization
Leadership development
Problem-solving
Customer relations
Training and mentoring
Timeline
Operations and Service Manager II
Burlington
11.2024 - CurrentRead More
Store Manager
Michaels
06.2008 - 01.2021Read More
Brainerd Technical College
from Business Management
Read More