Karen Thomas

•Greet visitors, answer telephone, respond to questions or requests and convey messages as required

• Assist with creating reports, presentations, and recreating documents

•Update and maintain calendar appointments.

•Prepare required materials for conferences, meetings, calls, and trainings

•Ensure the efficient daily operation of the office and department functions, including maintenance of supplies and equipment.

•Responsible for records management including organizing and keeping office filing system.

•Organizes and maintains office filing system.

•Receive and respond to routine correspondence.

•Serves as a knowledge resource to other employees.

Acts as the primary point of contact for various vendors and departments

•Ensure administrative processes are compliant with policies and regulations

•Mentor and act a knowledge resource to other employees

• Responsible for managing equipment room and engagement center

•Assist package handlers with setting up direct deposit, changing passwords, troubleshooting Blue Yonder app, and passing out pay checks

• Coordinated scheduling and logistics for meetings, ensuring all necessary resources were available.
• Supported document management processes, maintaining organized filing systems for easy access.
• Contributed to team projects by preparing and distributing meeting agendas and minutes promptly.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Assisted in managing office communications and correspondence to enhance operational efficiency.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Implemented office supply inventory tracking to streamline ordering processes and reduce shortages.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

•Responsible for yard checks for dollies and trailers.

•Manage all dedicated and non-dedicate runs.

•Dispatchers will manage all communication with appropriate local agent regarding the truck and driver/helper provided to FedEx.

•Enter all data into the computer systems, filling out all related paperwork, resolve any delivery issues, returns and or driver/help issues

•Schedule the routes for efficiency and direct, train & coach drivers/helpers for the growth and understanding of the FedEx Experience.

•Planning, organizing, and coordinating the time and the related information with the drivers/helpers and the customers, for timely deliveries.

•Handling any requests and complaints from customers.

• Handling of trailer approvals for all new and replacement trailers.

• Scanning documents and typing information into the computer system.

• Oversee compliance of the delivery apps use, handle calls, texts from drivers/helpers. Time in and out reports on their arrival and departure times.

•Perform other duties as assigned.

• Manage all dedicated and non-dedicate runs.

• Responsible for yard checks for dollies and trailers.

The dispatcher will enter all data into the computer systems, filling out all related paperwork, resolve any delivery issues, returns and or driver/helper issues

•Organizing packages based on size, destination, and delivery priority

•Loading and unloading packages out of delivery vehicles and trailers

•Sorting packages and routing them to the correct area

•Utilize handheld scanners to update status

•Ensuring that every package is sorted during the sort to be delivered in a timely manner

•Repack packages that are damaged or need assistance

•Keeping the work area organized and clean to ensure safety and efficiency

• Developed comprehensive training programs to enhance employee skills and knowledge retention.
• Collaborated with subject matter experts to ensure curriculum alignment with industry standards.
• Analyzed training feedback to identify areas for improvement and implement necessary changes.
• Facilitated workshops and training sessions, fostering engagement and skill development among participants.
• Trained new hires to perform cross-training exercises with experienced workers.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Red Cross First Aid and CPR Instructor
• Child Development Proctor CDA certification

• Developed and implemented strategic initiatives to enhance operational efficiency across departments.
• Led cross-functional teams to streamline processes, resulting in improved collaboration and productivity.
• Mentored junior staff, fostering professional growth and enhancing team performance through skill development.
• Analyzed organizational needs to identify areas for process improvement and drive change initiatives.
• Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
• Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
• Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
• Evaluated staff performance through classroom observations and provided constructive feedback for improvement.
• Managed department budget to ensure adequate resources for staff development and instructional materials.
• Provided ongoing mentorship and professional support to all staff members.
• Ensured the facility complied with local, state and federal laws.

•Support military families by providing education, resources, and skill development

•Create and update training materials and lesson plans based on AFTB framework

•Ensure content relevant and reflects current Army policies and community resources

•Facilitate classes and workshops for military families

•Incorporated various teaching methods to engage participants, including interactive activities and group discussions

•Evaluate the needs of military families and tailored programs to address specific challenges they face

•Use feedback to improve training programs continuously

•Tailor training to be inclusive and respectful of individual backgrounds