Karen Williams
Lawrenceville
Summary
Dynamic Human Resources Coordinator with a proven track record at MacPherson's Art Supply, excelling in talent acquisition and employee engagement. Skilled in process optimization and team leadership, I enhanced operational efficiency and fostered a positive workplace culture, driving productivity and satisfaction through strategic HR initiatives and effective communication. Human resources manager offering several years of management experience and the development of high-performing teams through recruitment, training, organizational development, and evaluation of performance. Strong record of accomplishment working with senior managers to build the organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits, and working with the executive team to develop talent acquisition and retention goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resources Coordinator
MacPherson's Art Supply
Suwanee
01.2023 - Current
- Oversaw HR operations, guaranteeing adherence to OSHA, FMLA, ADA, and labor regulations.
- Supported warehouse employees with HR-related inquiries and benefits processes.
- Directed talent acquisition, onboarding, and orientation to guarantee a smooth hiring process.
- Developed tracking mechanisms for workforce productivity and operational effectiveness.
- Assisted in managing employee incentive programs, engagement activities, and workplace culture initiatives.
- Oversight of over 175 employees.
- Responsible for conducting detailed investigations into complex employee relations issues and recommending solutions that are in alignment with the Company’s core values.
- Maintained accurate and up-to-date human resource files, records, and documentation.
Outbound Supervisor
MacPherson's Art Supply
Suwanee
10.2015 - 01.2023
- Directed all outbound logistics, ensuring accurate and on-time order fulfillment, while optimizing workflow efficiency.
- Supervised a high-performing warehouse team, overseeing training, performance management, and career development.
- Served as the primary point of contact for outbound shipping inquiries, resolving issues, and ensuring customer satisfaction.
- Provided feedback to employees on their performance during weekly one-on-one meetings.
- Evaluated current workflow processes and made suggestions for improvements where needed.
- Consistently met company and department objectives within budget and time constraints.
- Monitored, tracked, and reported on performance metrics for outbound operations team.
- Utilized knowledge of Manhattan WMS for efficient operations.
Education
Bachelor of Business Administration (BBA) - Management
Georgia Gwinnett College
Lawrenceville, GASkills
- Warehouse & Distribution Management
- Outbound Logistics & Order Fulfillment
- Process Optimization & Continuous Improvement
- Team Leadership & Performance Management
- Inventory Control & Supply Chain Coordination
- Customer Service & Vendor Relations
- Data Analysis & Reporting
- Warehouse Management Systems (WMS)
- Transportation Management Systems (TMS)
- Inventory & Order Management
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Payroll and benefits administration
- Onboarding coordination
- Training programs
- Exit interviews
- Maintains confidentiality
- Talent acquisition
- Employee training
- Employee relations
Certification
Associate Professional in Human Resources (aPHR), Scheduled, 06/14/25
Timeline
Human Resources Coordinator
MacPherson's Art Supply
01.2023 - Current
Outbound Supervisor
MacPherson's Art Supply
10.2015 - 01.2023
Bachelor of Business Administration (BBA) - Management
Georgia Gwinnett College
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