Kari C. Woodell
Monroe
Summary
Professional with strong expertise in administrative tasks and data management, prepared for role supporting business operations. Demonstrates focus on efficiency, accuracy, and team collaboration to achieve results. Adept at handling confidential information, problem-solving, and adapting to changing needs. Exhibits strong organizational skills, effective communication, and results-driven mindset.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Back Office Associate
The Home Depot #1774
11.2024 - Current
- Supported senior management by preparing detailed reports on business operations and performance metrics.
- Proactively identified potential risks associated with transactions which helped avoid costly errors.
- Assisted in monthly financial reconciliations for improved budget management and cost control.
- Streamlined back office processes by implementing efficient organizational systems and reducing paperwork.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Demonstrated punctuality and reliability by consistently arriving on-time and prepared for daily tasks.
- Displayed strong attention to detail while performing daily tasks, resulting in high-quality work output.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
Customer Service Representative
The Home Depot #1774
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Assisted customers by answering questions and fulfilling requests.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
Lead Server
First Watch
09.2020 - 04.2023
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
Bar Manager
Sprig
09.2019 - 03.2020
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
Local Account Manager
Dane Street
10.2018 - 01.2019
- Leveraged data-driven insights to optimize sales approaches and improve overall effectiveness.
- Managed a portfolio of high-value local accounts, delivering consistent results while nurturing positive relationships.
- Streamlined account management processes for improved efficiency and customer service.
- Implemented new marketing initiatives to increase brand awareness in local markets, driving business growth.
- Acted as a trusted advisor for clients by staying current on industry developments and sharing valuable insights proactively.
- Maintained detailed records of all client interactions, ensuring seamless communication across departments.
- Spearheaded targeted outreach campaigns to generate new leads and expand the local client base.
Business Development Manager
Sunrise Medical Solutions
12.2015 - 12.2017
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
- Kept meticulous client notes and updated account information in company databases.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in existing market offerings.
Education
Pharmacy Technician Associate Certification -
Gwinnett Technical College
Lawrenceville, GA01.2025
Skills
- Point-Of-Sale System Operation
- Cash Register Operation
- ID Verification
- Cash Handling
- Payment Collection
- Drawer Balancing
- Daily Reporting
- Time Management
- Interpersonal Skills
- Communication Skills
- Flexibility
- Teamwork
- Customer Service
- Relationship Building
- Record Keeping
- Information Safety
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Platinum Level "BRAVO" HD Homer Award earner
A "BRAVO" is earned when an employee goes above and beyond while doing their job. These individual recognitions are reported to by the store manger to te HR officer, who then reports them to the corporate office. The award system is tiered levels where 6 individual "BRAVO" awards equals a bronze tier recognition and cash reward from the corporate office. From there is 6 more "BRAVO" awards are given, then the associate is awarded the next tier of awards which is Silver. This goes on through Gold tier, and then Finally to Platinum Tier. After successfully cycling through all of the tiers three times, the associate is then awarded Diamond tier, and is Nationally recognized over all Home Depot Inc. platforms, and receives a $500 monetary award as well.
Timeline
Back Office Associate
The Home Depot #1774
11.2024 - Current
Customer Service Representative
The Home Depot #1774
07.2023 - Current
Lead Server
First Watch
09.2020 - 04.2023
Bar Manager
Sprig
09.2019 - 03.2020
Local Account Manager
Dane Street
10.2018 - 01.2019
Business Development Manager
Sunrise Medical Solutions
12.2015 - 12.2017
Pharmacy Technician Associate Certification -
Gwinnett Technical College
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