Karim Sattuf
Roswell
Summary
Dynamic Auto Body Shop Manager with a proven track record at Infinite Collision's Repair, enhancing operational efficiency and customer satisfaction through effective staff training and streamlined processes. Skilled in collision repair and relationship building, I successfully maximized productivity and fostered a positive work environment, driving significant improvements in service quality.
Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.
Overview
2026
2026
years of professional experience
Work History
Auto Body Shop Manager
Покраска Автомобиля
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Worked well in a team setting, providing support and guidance.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
Wireless Sales Manager
Cricket Wireless
09.2020 - 12.2021
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.crick
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Operated product tools, equipment, and point of sale terminals.
- Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
Auto Body Shop Manager
Infinite Collision's Repair
01.2022 - 04.2024
- Maximized use of available space by reorganizing the shop layout for increased productivity.
- Coordinated ongoing staff training sessions to keep technicians updated on the latest industry advancements, tools, and techniques.
- Ensured timely completion of projects by closely tracking progress against deadlines and adjusting resources as needed.
- Supervised and managed shop operations and tasks.
- Removed dents, filled in cracks, and painted car exteriors to restore appearance and condition.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
Sales Manager
4D Sign's & Display's
05.2024 - 07.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Education
Bachelor - International Economic Relations
Ukrainian American Concordia University
Ukraine , KievSkills
- Parts ordering
- Vehicle diagnostics
- Work order management
- Employee scheduling
- Collision repair
- Operational efficiency
- Warehouse management
- Task delegation
- Sales reporting
- Relationship building
- Sales team training
- Staff management
- Goals and performance
Languages
English
Professional Working
Arabic
Native or Bilingual
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Sales Manager
4D Sign's & Display's
05.2024 - 07.2025
Auto Body Shop Manager
Infinite Collision's Repair
01.2022 - 04.2024
Wireless Sales Manager
Cricket Wireless
09.2020 - 12.2021
Auto Body Shop Manager
Покраска Автомобиля
Bachelor - International Economic Relations
Ukrainian American Concordia University
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