Karime Garcia
Norcross
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Lead Host
Petsuites Norcross
Norcross
08.2023 - Current
- Resolved customer complaints in a timely and efficient manner.
- Created a welcoming atmosphere by engaging customers in conversation throughout their visit.
- Processed payments using point of sale systems accurately and efficiently.
- Monitored animals' behavior during visits and playtime activities.
- Attended staff meetings to discuss new policies and procedures related to pet care services.
- Performed grooming tasks such as brushing fur, trimming nails, cleaning ears, bathing.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Processed payments by card , digit pay and cash
Receptionist
Med Spa therapeutic Skin Care
Norcross
02.2023 - 08.2023
- I answered incoming calls and took messages.
- Monitored office supplies inventory and placed orders when necessary.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Scheduled and confirmed appointments and meetings for management team.
Personal Shopper
Walmart
Norcross
11.2021 - 05.2022
- Tracked customer feedback through surveys or other methods in order to improve services offered.
- Maintained accurate records of all purchases made by customers.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Listened to customer needs to identify and recommend best products and services.
- Satisfied customers with quick, accurate service under tight deadlines.
- Suggested comparable products to replace out-of-stock items.
Education
High School Diploma -
Norcross High School
Norcross, GA05-2022
Skills
- Customer service
- Point of sale
- Payment processing
- Conflict resolution
- Appointment scheduling
- Team collaboration
- Effective communication
- Adaptability
- Calm demeanor
- Shift management
- Bilingual communication
- Effective multitasking
Languages
English
Full Professional
Spanish
Limited
Timeline
Lead Host
Petsuites Norcross
08.2023 - Current
Receptionist
Med Spa therapeutic Skin Care
02.2023 - 08.2023
Personal Shopper
Walmart
11.2021 - 05.2022
High School Diploma -
Norcross High School