Karina Reyes
Savannah,GA
Summary
With over 10 years of experience in customer service, l've developed a strong passion for making others feel cared for, comfortable , and valued. As I near the completion of my esthetics program, I'm excited to bring that same dedication into the beauty industry.
Fluent in both English and Spanish, I enjoy connecting with clients, creating a safe space where they feel relaxed and at ease, helping them achieve their beauty goals by educating them on how to care for their skin and enhance their natural beauty. I'm eager to continue learning and growing in this field, while making a positive, lasting impact on every client I work with.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concierge
Woodhouse Day Spa
01.2025 - Current
- Educated clients on available services, guiding them towards suitable options based on their needs and preferences.
- Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.
- Handled client complaints professionally, taking appropriate actions to resolve issues promptly and maintain satisfaction levels.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
Front Desk Receptionist
Coastal Dermatology, Inc
10.2022 - 09.2024
- Managed appointment scheduling and patient inquiries via phone and in-person interactions, ensuring efficient office flow
- Checked in and out patients, maintaining accurate patient information and managing wait times
- Assisted in organizing, filing, and pulling medical records, supporting the smooth operation of office activities
- Collected copayments, existing balances, and payments for products, ensuring accurate transactions and adherence to office policies
- Performed light cleaning and maintenance of the front desk area, ensuring a clean and welcoming environment for patients
- Provided translation services for Spanish-speaking patients, facilitating clear communication between patients and medical staff
Online Boutique Owner
Poshmark
10.2020 - 07.2024
- Manage merchandise including buying, receiving, and completing inventory
- Maintaining inventory and materials for shipping
- Promoting on multiple channels including social media and word of mouth
- Respond to customers inquiries and requests in a prompt and efficient manner
- Preparing, packaging and shipping out orders
- Build relationships with customers to increase likelihood of repeat business
Front Desk Receptionist
Georgia Eye Institute
02.2017 - 09.2020
- Opening up and making sure all things are stocked and things are in place to open office
- Greet and assist patients with their appointments or questions
- Collect patient information, scan insurance cards and Identification card
- Collect any copays, out of pocket or outstanding balances
- Assisting the billing department with gathering Worker's Compensation information, including release forms, employer and insurer information, organizing information for the billing department, and communicating with insurance adjusters and supervisors to verify any missing information and faxing over the paperwork and medical notes
- Answering incoming calls, making reminder appointment calls, and taking phone messages
Education
Training program in Esthetics -
Advanced Aesthetics Academy
Okatie, SC03-2025
High school diploma -
Citizen's High School
01.2013
Skills
- Customer service
- Administrative support
- Fluent in English and Spanish
- Detail-Oriented Approach
- Effective Time Management
- Proper hygiene and sanitation
- Procell microchanneling application
- Waxing and hair removal
- Facial treatments
- Dermaplaning
- Lash lift & tint
- Brow shaping & tint
Certification
- Sanitation & Disinfection Certification – Barbicide
- Infection Control Certifcation – Milady
Timeline
Concierge
Woodhouse Day Spa
01.2025 - Current
Front Desk Receptionist
Coastal Dermatology, Inc
10.2022 - 09.2024
Online Boutique Owner
Poshmark
10.2020 - 07.2024
Front Desk Receptionist
Georgia Eye Institute
02.2017 - 09.2020
High school diploma -
Citizen's High School
- Sanitation & Disinfection Certification – Barbicide
- Infection Control Certifcation – Milady
Training program in Esthetics -
Advanced Aesthetics Academy
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