Karis Lee
Mableton
Summary
Dedicated and versatile professional with experience in customer service, front desk operations, warehouse logistics, and bartending. Proven ability to deliver exceptional service while managing multiple tasks in fast-paced environments. Strong communication and interpersonal skills enhance customer interactions and team collaboration. Committed to maintaining high standards of professionalism and efficiency to support organizational success.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Lead Security Officer
Unifi Security
Atlanta
05.2024 - Current
- Maintained strict access control to classified areas, ensuring security protocols are followed.
- Provide immediate attention during all inbound and outbound traffic and access control machines
- enhancing operational efficiency.
- Operate communication equipment, including radios, surveillance monitors, for effective coordination.
- Conduct thorough patrols to secure areas, unauthorized access.
Customer Service Representative/Office Coordinator
Spirit Airlines Inc.
Atlanta
09.2022 - 05.2026
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cargo Ramp Agent
Amazon
Atlanta
05.2021 - 08.2022
- Communicating radio with agents, ground personnel etc .
- Meeting flight scheduled turnarounds safely .
- Working in all condition weather.
- Using standard hand signals to guide planes safely to assigned areas.
- Loading and unloading, sorting weight /!; balancing .
Bartender
Drury Inn & Suites
04.2019 - 07.2021
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server/Bartender
Applebee's Grill + Bar
01.2019 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Front Desk Receptionist
Hampton Inn and Suites
04.2018 - 11.2018
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
High School Diploma -
Georgetown High School
Georgetown, SCSkills
- Professional Telephone Demeanor
- Sales Expertise
- Typing 85 WPM
- Multi-line Phone Talent
- Reservation Management
- Payment Collection
- Data Collection
- Clear and Effective Communication
- Engaging Personality
- Packaging and Labeling
- Security officer
- Cargo
Accomplishments
- Achieved a 95% customer satisfaction rating through effective problem-solving and proactive communication, resulting in a 20% increase in repeat business.
- Improved inventory accuracy by implementing a new tracking system, resulting in a 15% reduction in stock discrepancies.
- Recognized for exceptional customer service, receiving the "Employee of the Month" award three times in one year for consistently exceeding customer expectations.
Certification
- Food Handler Certification
- CPR Certification
- CNA Certification
- First Aid Certification
Timeline
Lead Security Officer
Unifi Security
05.2024 - Current
Customer Service Representative/Office Coordinator
Spirit Airlines Inc.
09.2022 - 05.2026
Cargo Ramp Agent
Amazon
05.2021 - 08.2022
Bartender
Drury Inn & Suites
04.2019 - 07.2021
Server/Bartender
Applebee's Grill + Bar
01.2019 - 04.2021
Front Desk Receptionist
Hampton Inn and Suites
04.2018 - 11.2018
High School Diploma -
Georgetown High School