Karisma Williams
Augusta,MI
Summary
My expertise in patient assessments and fostering strong relationships highlights my comprehensive skill set, driving significant improvements in patient care and satisfaction.
I have developed a strong foundation in patient care within healthcare environment, focusing on providing compassionate support and assistance. Skilled in effective communication and time management, ensuring smooth coordination and quality care. Looking to transition into new field, leveraging transferrable skills to contribute positively in dynamic environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
PCA
Visiting Angels Home Care
06.2024 - Current
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
Caregiver/DSP House Manager
RHA Health Services LLC
10.2022 - 05.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Completed regular check-ins and progress report for each client.
Claims Adjuster
AllState
07.2021 - 08.2023
- Investigated and assessed damage to property and reviewed property damage estimates.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Verified insurance claims and determined fair amount for settlement.
- Examined claims forms and other records to determine insurance coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Answered customer questions regarding deductibles.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Shipping and Receiving Clerk
RBW
02.2020 - 07.2021
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Inventory Control - GRC Coordinator
Bennet Distribution Center
11.2017 - 07.2019
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Customer Service Representative
Sitel
07.2012 - 11.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Burke County High
Waynesboro, GA05-2012
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Vital signs monitoring
- Hoyer lifting equipment
- Care plan management
- Patient assessments
- Progress documentation
- Multitasking and organization
- Decision-making
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
Timeline
PCA
Visiting Angels Home Care
06.2024 - Current
Caregiver/DSP House Manager
RHA Health Services LLC
10.2022 - 05.2024
Claims Adjuster
AllState
07.2021 - 08.2023
Shipping and Receiving Clerk
RBW
02.2020 - 07.2021
Inventory Control - GRC Coordinator
Bennet Distribution Center
11.2017 - 07.2019
Customer Service Representative
Sitel
07.2012 - 11.2016
High School Diploma -
Burke County High
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