Karizma Baker-Upshaw
Atlanta,GA
Summary
Karizma is an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Wheelchair Agent
G2 Secure Staff
06.2024 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Provide exceptional customer service at all time
- Ensure all wheelchairs are accounted for at end of shift
- Actively participate in the Safety Management System (SMS).Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public
- Must also possess and utilize effective listening skills
Ceramic Studio Manager
MICA
09.2022 - 05.2024
- Maintain studio equipment, materials, and supplies
- Oversee studio safety and multitask on different agendas
- Studio Oversight- Ensuring Studio is properly stocked, organized, maintained, and clean
- Cleaning of clay filled appliances
- Carefully restocking shelves with fragile materials
- Occasional lifting and moving of heavy objects weighing up tools
Front Desk/Janitorial Staff Member
Planet Fitness
06.2023 - 08.2023
- Greet all members and guests upon arrival and say goodbye upon departure;
- Monitor club access to both members and non-members;
- Answer questions and handle member and guest complaints;
- Answer phone calls and provide information to prospects;
- Give tours to prospective members;
- Organize and maintain customer service front desk;
- Answer questions and give guidance to new employees;
- Perform club housekeeping including, but not limited to:
- Cleaning equipment
- Dusting where and when necessary including vents;
- Wiping tile, walls, and doors;
- Vacuuming and mopping floors;
- Replenishing toilet paper and soap;
- Emptying trash cans; and,
- Maintaining organization of cleaning closet.
- Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members
Education
Bachelor of Arts - Ceramic
Maryland Institute College of Art
Baltimore05.2026
Tri-Cities Highschool
Atlanta, GA05.2022
Skills
- Time Management
- Attention to detail
- Organization Quick Learner
- Open-Minded
- Communication
- Creativity
- Listening
Timeline
Wheelchair Agent
G2 Secure Staff
06.2024 - Current
Front Desk/Janitorial Staff Member
Planet Fitness
06.2023 - 08.2023
Ceramic Studio Manager
MICA
09.2022 - 05.2024
Bachelor of Arts - Ceramic
Maryland Institute College of Art
Tri-Cities Highschool
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