Karla Franklin
Nicholson
Summary
Dedicated professional with strong multitasking abilities and a focus on customer satisfaction. Experienced in quality control and training staff to enhance operational efficiency.
Detail-oriented professional with a solid background in inventory management and customer service. Known for effective communication and training new staff, leading to improved process efficiency and customer loyalty.
Overview
13
13
years of professional experience
Work History
Clerk
Xpedient Logistics
Gainesville, GA
07.2025 - 03.2026
- Processed incoming and outgoing shipments, ensuring compliance with safety and quality standards.
- Maintained accurate inventory records using warehouse management systems to track stock levels.
- Coordinated logistics operations to optimize delivery schedules and reduce turnaround times.
- Trained new staff on procedures and best practices for efficient workflow management.
- Streamlined data entry processes, enhancing accuracy of shipping documentation and reporting.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Collections Agent
CSA
Athens, GA
01.2023 - 05.2025
- Managed high-volume collections calls, ensuring timely payments and customer satisfaction.
- Resolved disputes through effective communication, fostering positive relationships with clients.
- Analyzed account data to identify trends and develop targeted collection strategies.
- Implemented process improvements that enhanced operational efficiency in collections workflow.
- Collaborated with cross-functional teams to streamline account management processes and reduce delinquency rates.
Customer Support Specialist
Walmart
Commerce, GA
04.2021 - 05.2023
- Developed training materials for new hires, fostering a knowledgeable and capable support team environment.
- Managed escalated customer concerns, employing conflict resolution skills to maintain positive relationships.
- Led initiatives to enhance the knowledge base, resulting in improved self-service options for customers.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Customer Support Specialist
The William Carter Co
Braselton, GA
03.2017 - 06.2021
- Provided prompt and efficient customer support through multiple communication channels, enhancing customer satisfaction.
- Resolved complex customer inquiries and issues, leveraging product knowledge to ensure accurate solutions.
- Collaborated with cross-functional teams to streamline support processes and improve response times.
- Mentored junior team members on best practices for customer interaction and issue resolution techniques.
- Analyzed customer feedback to identify trends, driving improvements in service delivery protocols.
Receiving Clerk
Bed Bath & Beyond
Pendergrass, GA
02.2013 - 05.2017
- Received and verified incoming shipments for accuracy and quality control.
- Organized merchandise in designated storage areas to optimize inventory management.
- Operated warehouse equipment, ensuring adherence to safety protocols and procedures.
- Collaborated with team members to streamline receiving processes and improve workflow efficiency.
- Conducted regular audits of inventory levels to maintain stock accuracy and prevent discrepancies.
Education
High School Diploma -
Berkmar
Lawrenceville, GA04-1980
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Filing systems
- Database entry
- Administrative tasks
- Quality control
- Relationship building
- Administrative support
Timeline
Clerk
Xpedient Logistics
07.2025 - 03.2026
Collections Agent
CSA
01.2023 - 05.2025
Customer Support Specialist
Walmart
04.2021 - 05.2023
Customer Support Specialist
The William Carter Co
03.2017 - 06.2021
Receiving Clerk
Bed Bath & Beyond
02.2013 - 05.2017
High School Diploma -
Berkmar