Karleigh Pippin
East Dublin
Summary
Dynamic Patient referral coordinator with experience in scheduling and coordinating referrals as well as scheduling and taking payments for established patients . Proven track record of efficiently and accurately completing paperwork , answering multiple phone lines , and having great communication skills. Offers strong time management, organizational and multitasking abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
New Patient Referral Coordinator
Georgia Cardiology
12.2022 - Current
- Coordinated with medical providers to obtain necessary documentation for accurate patient assessment and care planning.
- Developed strong relationships with referring physicians, fostering trust and encouraging ongoing collaboration.
- Managed a high volume of new patient referrals, prioritizing urgent cases and maintaining organized records.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
PCT (Patient Care Technician)
DaVita
07.2021 - 10.2022
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Obtained patient's blood samples via access site or dialysis lines.
- Performed dialysis access site cannulation and initiated dialysis treatment.
- Completed dialysis machine and equipment setup prior to patient treatment and performed safety tests to verify readiness.
- Responded to dialysis-related emergency situations under nurse supervision.
Tax Preparer (Seasonal)
Freedom Tax Services
11.2019 - 05.2021
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Completed and filed returns with tax departments at local, state, and federal levels.
PCA Personal Care Assistant
Absolute Angels
03.2018 - 08.2019
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
Secretary
Diamond Homes Of Dublin
10.2017 - 03.2018
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Retail Sales Associate
CARL VINSON MEDICAL CENTER
05.2017 - 08.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed cash register after end of shift to balance and record accurate transactions.
Receptionist, Insurance biller
Medical Center LLC
02.2017 - 05.2017
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Compiled information from files and research to satisfy information requests.
- Reduced claim denials by diligently reviewing and verifying patient insurance coverage prior to submission.
- Negotiated payment arrangements for clients experiencing financial hardship, ensuring continued access to care.
- Answered phone promptly and directed incoming calls to correct offices.
Receptionist
CAKE ART BAKERY
05.2016 - 01.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Complied with health and safety codes to protect staff and customers.
- Produced consistently high-quality baked goods for customers.
Education
GED -
Oconee Fall Line Technical College
Skills
- Patient Scheduling
- Medical Terminology
- Multitasking and Organization
- Healthcare industry understanding
- Blood sample collection
- Clinical documentation proficiency
- Front Desk Operations
- Payment Collection
Certification
- CPR/First Aid
- PCA
Timeline
New Patient Referral Coordinator
Georgia Cardiology
12.2022 - Current
PCT (Patient Care Technician)
DaVita
07.2021 - 10.2022
Tax Preparer (Seasonal)
Freedom Tax Services
11.2019 - 05.2021
PCA Personal Care Assistant
Absolute Angels
03.2018 - 08.2019
Secretary
Diamond Homes Of Dublin
10.2017 - 03.2018
Retail Sales Associate
CARL VINSON MEDICAL CENTER
05.2017 - 08.2017
Receptionist, Insurance biller
Medical Center LLC
02.2017 - 05.2017
Receptionist
CAKE ART BAKERY
05.2016 - 01.2017
GED -
Oconee Fall Line Technical College
- CPR/First Aid
- PCA
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