Karlie Antonini
Sharpsburg
Summary
Driven and customer-focused, I excelled at Chick Fil A Coweta Crossroads by enhancing guest satisfaction and streamlining operations. Leveraging strong problem-solving and customer service skills, I significantly contributed to a positive dining atmosphere and efficient team performance. My ability to handle high-pressure situations and maintain a professional appearance sets me apart.
Overview
7
7
years of professional experience
Work History
Front of House Employee
Chick Fil A Coweta Crossroads
10.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
Cashier
Publix Super Market at Coweta Crossroads
03.2018 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
East Coweta High School
Sharpsburg, GA05-2018
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Positive demeanor
- Professional appearance
Timeline
Front of House Employee
Chick Fil A Coweta Crossroads
10.2024 - Current
Cashier
Publix Super Market at Coweta Crossroads
03.2018 - 10.2024
High School Diploma -
East Coweta High School
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