Karolina Quiroz-Lopez
Norcross
Summary
Experienced professional from Pepe’s Mexican Bar & Grill skilled in customer service and staff training. Demonstrated strong time management and assertiveness, enhancing operational efficiency and guest satisfaction. Proven ability to handle high-pressure situations with critical thinking, contributing to a 15% increase in transaction speed during peak hours. Reliable team leader with excellent interpersonal skills.
Overview
2027
2027
years of professional experience
Work History
Restaurant Hostess
Pepe’s Mexican Bar & Grill
1802 N Brown Rd Lawrenceville, GA 30043 United St
2024 - Current
- Greeted guests with warmth and hospitality, ensuring positive first impressions.
- Managed reservations efficiently, optimizing seating arrangements for guest satisfaction.
- Assisted in coordinating dining room flow during peak hours to enhance service speed.
- Provided menus and explained specials, enhancing customer understanding of offerings.
- Supported team members during busy shifts, contributing to overall operational efficiency.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Restaurant Cashier
Pepe’s Mexican Bar & Grill
1802 N Brown Rd Lawrenceville, GA 30043 United St
2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash and credit payments, ensuring accuracy in financial exchanges.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the cashier area to enhance customer experience.
- Assisted in training new staff on checkout procedures and operational best practices.
- Collaborated with team members to streamline workflow during peak hours for improved service speed.
- Implemented upselling techniques, enhancing average transaction value through product recommendations.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Enhanced customer experience by providing fast and accurate transaction processing.
- Processed refunds and exchanges in accordance with company policy.
Restaurant Team Member
Jersey Mike's Subs
3675 Satellite Blvd Ste 735 Duluth, GA 30096 Unit
08.2021 - 04.2022
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
GED -
Gwinnett Technical College
Lawrenceville, GASkills
- Customer service
- Greeting guests
- Assertiveness
- Handling complaints
- Critical thinking
- Table bussing
- Memory retention
- Phone etiquette
- Time management
- Interpersonal Skills
- Work ethic
- Till counting
- Staff training
- Punctual and reliable
- Team leadership
Timeline
Restaurant Team Member
Jersey Mike's Subs
08.2021 - 04.2022
Restaurant Hostess
Pepe’s Mexican Bar & Grill
2024 - Current
Restaurant Cashier
Pepe’s Mexican Bar & Grill
2024 - Current
GED -
Gwinnett Technical College