Karon S. Eason
Atlanta
Summary
Professional with strong background in retail management, ready to drive operational success. Possesses expertise in inventory control, staff training, and customer service. Known for fostering collaboration, adapting to change, and delivering measurable results. Skilled in optimizing processes, managing budgets, and leading teams to exceed targets.
Overview
25
25
years of professional experience
Work History
Store Manager
WH Smith North America
04.2015 - Current
- Company Overview: Airport Wireless/ TechShowcase was acquired by InMotion Entertainment in April 2015 which is now owned and operated by Marshall Retail Group to form WH Smith North America
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage inventory control, cash control, and store opening and closing procedures.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships.
- Assist with hiring, training and mentoring new staff members.
- Maintain proper product levels and inventory control for merchandise and organize backroom to facilitate effective stock rotation.
- Approve regular payroll submissions for employees.
- Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Foster a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Acted as Inventory Coordinator to help assist LP and Store Managers to complete physical inventory accurately
NSO Parachute Team Member
WH Smith North America
09.2023 - Current
- Travel domestically and internationally
- Assist with the set up of new retail locations which requires knowledge of various aspects of all sides of the business
- Implement and maintain visual merchandising standards, including store layouts, displays, and signage.
- Ensure that the store is clean, organized, and presentable for the grand opening.
- Direct and accompany store team members with unloading merchandise, installing shelving, and setting up store fixtures.
- Travel in a support team role to provide additional staff coverage or assist in training sales associates and/or managers
- Promote transparency in financial transactions by clearly documenting all steps taken during the expense processing cycle.
General Manager
Airport Wireless/TechShowcase
08.2006 - 04.2015
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training
- Drove year-over-year business growth while leading operations
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Upheld company policies and implemented standards fairly.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Consistently maintained low level shrink and receive inventory management bonus
Assistant Manager
BROOKSTONE
10.2007 - 01.2008
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Take ownership of customer complaints and issues and resolve them quickly
Retail Operations Supervisor
ATLANTA SPIRIT
09.2006 - 04.2007
- Supervise staff
- Process inbound shipments of retail merchandise for the ATLANTA HAWKS, ATLANTA THRASHERS, and GEORGIA FORCE
- Distribute retail merchandise to different retail stores within Philips Arena for sale during professional sporting events
- Monitor inventory levels
- Responsible for retail replenishment during sporting events
- Perform basic duties of a warehouse supervisor
Sales and Service Assistant Manager
InMotion Entertainment
12.2002 - 08.2006
- Oversee and manage retail and rental operations
- Train associates
- Responsible for store appearance
- Monitor inventory levels for the store
- Attain retail and rental goals
- Take ownership of customer complaints and issues and resolve them quickly
Supervisor
Contemporary Services Corporation (CSC)
09.2002 - 12.2003
- Supervise a crew of event staff members at Georgia Dome
- Responsible for 15-25 employees
- Assign post to employees
- Provide Crowd Management for sporting and special events
- Take care of any issues that may arise
Customer Service Associate
K-Mart
11.2002 - 12.2002
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Exhibited high energy and professionalism when dealing with customers.
Equipment Operator/T3 Trainer
Wal-Mart Distribution Center
02.2000 - 06.2002
- Operate a pallet truck to haul freight to designated areas within the warehouse
- As a T3 trainer train new associates on various job tasks within my work area
- Cross train transferring associates
- Ship and Receive Freight
- Verify Shipping Freight and Slot Receiving Freight
- Assist other docks with their work load
- Team Leader of the banding project
- Recognized for outstanding production and safety
Security Officer
ADF Security
10.2002 - 03.2003
- Secure any assigned posts at the GA World Congress Center
- Assist attendees with any necessary information
Education
Bachelor's Degree - Sport Management, Business
Georgia Southern University
Statesboro, GA07.2001
Skills
- Sales Team Leadership
- Inventory control
- Visual merchandising
- Financial analysis
- Customer service
- Team building
- Employee training
- Conflict resolution
- Leadership development
Timeline
NSO Parachute Team Member
WH Smith North America
09.2023 - Current
Store Manager
WH Smith North America
04.2015 - Current
Assistant Manager
BROOKSTONE
10.2007 - 01.2008
Retail Operations Supervisor
ATLANTA SPIRIT
09.2006 - 04.2007
General Manager
Airport Wireless/TechShowcase
08.2006 - 04.2015
Sales and Service Assistant Manager
InMotion Entertainment
12.2002 - 08.2006
Customer Service Associate
K-Mart
11.2002 - 12.2002
Security Officer
ADF Security
10.2002 - 03.2003
Supervisor
Contemporary Services Corporation (CSC)
09.2002 - 12.2003
Equipment Operator/T3 Trainer
Wal-Mart Distribution Center
02.2000 - 06.2002
Bachelor's Degree - Sport Management, Business
Georgia Southern University
Similar Profiles
NUR ARINA BINTI MOHD ZAKINUR ARINA BINTI MOHD ZAKI
Account Executive at Mynews HQ (WH Smith Malaysia Sdn Bhd)Account Executive at Mynews HQ (WH Smith Malaysia Sdn Bhd)
Walid MoustafaWalid Moustafa
Team Leader at WH SmithTeam Leader at WH Smith
Kirsty WeatherheadKirsty Weatherhead
Country Manager/daglig Leder at WH Smith NorwayCountry Manager/daglig Leder at WH Smith Norway