Karter Mills, PGA
Canton
Summary
An honorable, loyal, energetic, ambitious professional able to learn new tasks quickly and proficient in growing customer relationships. Tenacious in the pursuit for outstanding customer service by identifying key customer needs and through training of entire golf operations team. Able to coach, manage and motivate staff. Performance history in developing and managing budgets in keeping with the mission of facility.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Head Golf Professional
Indian Hills Country Club
09.2022 - Current
- Managed annual budget in excess of $1.8 million.
- Increased total merchandise sales by 10% from 2022 to 2023
- Improved pro shop operations by implementing efficient procedures during point of sale
- Improved upon outside service procedures which allowed for better membership experience while at club with only increasing expenses by 3%
- Assisted in redesigning IHCC's junior golf and player development programs which led to an increase of 13% participation
- Mentored three assistants through level 1 of PGA PGM Program
General Manager/Head Golf Professional
Minor Park Golf Course
01.2021 - 08.2022
- Managed all golf operations, food and beverage and golf course maintenance departments totaling of over 20 staff members.
- Managed annual budget in excess of $1.1 million.
- Exceeded total revenue expectations by 30% in 2021-22 with only spending 7% over in budgeted expenses.
- Rewrote golf operations policies and procedures manual to improve staff training and to enhance customer service.
- Increased outside events by 15% in 2021-22.
- Oversaw design and renovation of multiple facility improvement projects costing over $200,000.
- Delivered excellent customer service, resulting in consistent customer satisfaction rating.
- Negotiated and hosted Adidas Running & Golf photo/commercial shoot for 2022 spring apparel & footwear with Patrick Mahomes
Assistant Golf Professional
Minor Park Golf Course
06.2016 - 01.2021
- Exclusively responsible for merchandise purchases for pro shop, which led to 10% increase in merchandise revenue.
- Aided General Manager in golf retail operations including inventory, merchandise receiving, shop cleanliness, and monthly rearranging of shop fixtures.
- Responsible for weekly Ladies league with over 80 participants. Established new sign-up/ pairing procedure which lead to 30% increased participation satisfaction.
- Supervised day-to-day duties for outside staff, which included training and scheduling of staff.
- Assist/ ran over 30 tournaments annually. Those duties include creating scoreboards, scorecard's, and cart signs, tournament setup.
- Taught over 150 private lessons to players of all levels.
Intelligence Analyst
Missouri National Guard
05.2008 - 05.2020
- Supervised over 15 all-source analyst within the S2 section.
- Maintained accountability of six CPOF's, six DCGS-A, one LMTV w/ trailer, and two HMMWV valued at over $1.2 million.
- Created over 200 useful intelligence products to support field operations.
- Collected information about enemy strengths, movements and activities.
- Gave over 50 briefs to high ranking commanding officers on emerging threats.
Education
Bachelor of Science - Criminology
Missouri State University
Springfield, MO2014
Associate of Science - Intelligence Operations
Cochise College
Douglas, AZ2012
Skills
- Budgeting and Financial Reporting
- Generating/Maximizing Revenues
- Staff Recruitment, Training and Motivation
- Customer Relations
- Flexible and Adaptable
- Interpersonal Communication
Certification
- PGA Member Class "A"
- American Development Model (ADM) Certified
Affiliations
- Staff Member, Srixon/ Cleveland Golf, 2016-2019
- Staff Member, Callaway Golf 2021-2024
- Staff Member, TravisMathew 2022-2024
Accomplishments
- Eagle Scout
- Won The Pitch KC "2021 Best in KC - Golf Course"
Timeline
Head Golf Professional
Indian Hills Country Club
09.2022 - Current
General Manager/Head Golf Professional
Minor Park Golf Course
01.2021 - 08.2022
Assistant Golf Professional
Minor Park Golf Course
06.2016 - 01.2021
Intelligence Analyst
Missouri National Guard
05.2008 - 05.2020
Bachelor of Science - Criminology
Missouri State University
Associate of Science - Intelligence Operations
Cochise College
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