Kasheca Carter
Valdosta
Summary
Highly motivated and results-oriented professional with extensive experience in remote work environments. Proven track record of successfully managing and executing projects while working independently. Possesses exceptional organizational and time management skills, allowing for efficient task prioritization and completion. Strong communication skills, both written and verbal, enabling effective collaboration with virtual teams and clients. Seeking a remote position where I can leverage my skills and experience to contribute to the success of a dynamic organization.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Uhual Moving and Storage
Dothan, AL
01.2024 - 11.2025
- Assisted customers with inquiries, providing accurate information on services and pricing.
- Processed rental agreements and payments efficiently, ensuring a smooth transaction experience.
- Resolved customer complaints promptly, enhancing overall satisfaction and retention rates.
- Maintained cleanliness and organization of rental equipment, promoting safety standards.
- Utilized company software to manage inventory levels, ensuring availability of moving supplies.
- Conducted follow-up communications to confirm customer satisfaction post-rental experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Teacher's Assistant
Broward County School Board
Fort Lauderdale, FL
04.2008 - 11.2022
- Supported classroom management by assisting with lesson preparations and instructional materials.
- Facilitated individualized support for students, enhancing learning outcomes and engagement.
- Collaborated with teachers to implement tailored educational activities based on student needs.
- Assisted in evaluating student progress through regular assessments and feedback sessions.
- Trained new staff on classroom procedures, promoting efficient operational practices.
- Developed resources for students with diverse learning requirements, ensuring inclusive education strategies.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
Education
High School Diploma - undefined
Nova High School
Davie, FLAssociate Degree - undefined
Kaplan University
Skills
- Customer Care
- Multi-Line Telephone Systems
- Customer Relationship Management
- Quality Assurance
- Oral Communication
- File Maintenance
- Organization Skills
- Written Communication
- Office Administration
- Customer/Client relations
- Documentation and reporting
- Database administration
- Appointment scheduling
- Payment collection
- Work From Home
Timeline
Customer Service Representative
Uhual Moving and Storage
01.2024 - 11.2025
Teacher's Assistant
Broward County School Board
04.2008 - 11.2022
High School Diploma - undefined
Nova High School
Associate Degree - undefined
Kaplan University