Summary
Overview
Work History
Education
Skills
Timeline
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Kashmere Goins

Customer Service Specialist
Rex

Summary

Dynamic Client Account Advisor with a proven track record at Avalon, excelling in customer engagement and issue investigations. Leveraged CRM software mastery to enhance customer satisfaction and drive revenue growth. Known for empathetic communication and proactive problem-solving, consistently delivering exceptional service and fostering client loyalty. Bringing value to any team.

Overview

9
9
years of professional experience

Work History

Client Account Advisor

Avalon
04.2024 - Current
  • Interact with team members across departments to research and resolve customer issues.
  • Respond to all client inquiries and ask appropriate questions to facilitate resolution.
  • Verified basic needs are being met, providing navigation assistance for various benefits and available services.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

BankCard Specialist

Allianz Partners
08.2021 - 03.2025
  • Followed all company policies and procedures to deliver quality work.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Tax Preparer

Jackson Hewitt
11.2018 - 04.2024
  • Analyzed financial records to verify accuracy of tax returns.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.

Receptionist Administrator

Summerdale Apartments
01.2017 - 09.2019
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.

Education

Certification - Medical Assistant

Fortis College
Smyrna, Georgia
10-2017

Penn Foster High School
Scranton
10-2016

Skills

  • Data interpretation
  • CRM software mastery
  • Issue investigations
  • Customer engagement
  • Research proficiency
  • Revenue growth

Timeline

Client Account Advisor

Avalon
04.2024 - Current

BankCard Specialist

Allianz Partners
08.2021 - 03.2025

Tax Preparer

Jackson Hewitt
11.2018 - 04.2024

Receptionist Administrator

Summerdale Apartments
01.2017 - 09.2019

Certification - Medical Assistant

Fortis College

Penn Foster High School

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Kashmere GoinsCustomer Service Specialist