Kashopefoluwa Agboola
Lawrenceville,GA
Summary
Dynamic Shift Leader with proven expertise at Firehouse Subs, excelling in team collaboration and customer service management. Skilled in problem-solving and employee relations, I effectively trained new hires and maximized productivity, ensuring a safe and efficient work environment. Committed to achieving goals and enhancing team performance through strategic delegation and support.
Overview
2
2
years of professional experience
Work History
Shift Leader
Firehouse Subs
05.2024 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Trained new employees and delegated daily tasks and responsibilities.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Crew Member
Firehouse Subs
09.2023 - 01.2024
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
BBA - Management Information Systems
Georgia Gwinnett College
Lawrenceville, GA12-2028
Skills
- Goal setting and tracking
- Security procedures adherence
- Employee attendance monitoring
- Shift leadership
- Customer service management
- Employee relations
- Problem-solving
- Team collaboration and leadership
Timeline
Shift Leader
Firehouse Subs
05.2024 - Current
Crew Member
Firehouse Subs
09.2023 - 01.2024
BBA - Management Information Systems
Georgia Gwinnett College
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