Kashopefoluwa Agboola
Lawrenceville,GA
Summary
Dynamic Shift Leader with proven expertise at Firehouse Subs, excelling in team collaboration and customer service management. Skilled in problem-solving and employee relations, I effectively trained new hires and maximized productivity, ensuring a safe and efficient work environment. Committed to achieving goals and enhancing team performance through strategic delegation and support.
Overview
2
2
years of professional experience
Work History
Shift Leader
Firehouse Subs
05.2024 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Trained new employees and delegated daily tasks and responsibilities.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Crew Member
Firehouse Subs
09.2023 - 01.2024
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
BBA - Management Information Systems
Georgia Gwinnett College
Lawrenceville, GA12-2028
Skills
- Goal setting and tracking
- Security procedures adherence
- Employee attendance monitoring
- Shift leadership
- Customer service management
- Employee relations
- Problem-solving
- Team collaboration and leadership
Timeline
Shift Leader
Firehouse Subs
05.2024 - Current
Crew Member
Firehouse Subs
09.2023 - 01.2024
BBA - Management Information Systems
Georgia Gwinnett College
Similar Profiles
Cole GilmoreCole Gilmore
Team Member/Restaurant Crew Member at Firehouse SubsTeam Member/Restaurant Crew Member at Firehouse Subs
Jacqueline WilsonJacqueline Wilson
Shift Leader at Firehouse SubsShift Leader at Firehouse Subs
Angel RodriguezAngel Rodriguez
Cashier at Firehouse SubsCashier at Firehouse Subs
Jon HarrisJon Harris
Training Specialist at Department Of DefenceTraining Specialist at Department Of Defence
Charles RobinsonCharles Robinson
Business Mobility Account Executive at AT&TBusiness Mobility Account Executive at AT&T