KASIETTA CURTIS-MANN
MACON
Summary
Knowledgeable insurance support professional trained in analyzing and resolving various claims issues. Address customer needs and maintain satisfaction by accurately answering questions and pursuing effective solutions for diverse concerns. Familiar with billing issues and claims processes.
Overview
9
9
years of professional experience
Work History
Certified Clinical Medical Assistant
First Choice Primary Care
10.2024 - Current
- Administered patient care procedures, ensuring compliance with clinical protocols and safety standards.
- Assisted healthcare providers in performing examinations and procedures, enhancing patient experience and satisfaction.
- Maintained accurate medical records using electronic health record (EHR) systems for improved data management.
- Educated patients on treatment plans, medications, and preventive care to support informed decision-making.
- Coordinated scheduling of appointments and follow-ups, optimizing clinic workflow and resource allocation.
- Implemented quality control measures for lab specimens, improving accuracy of diagnostic tests and results delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
Claims Customer Service Representative
Geico
04.2017 - 05.2024
- Monitored open claims status to determine progress and resolve issues.
- Managed complaints and provided alternatives and solutions to meet customer needs.
- Exceeded company’s expectation in quality and service level.
- Offered resources and tools to help customers with insurance information.
- Resolved customer complaints and concerns in timely manner.
- Tracked and addressed customer inquiries regarding policies and procedures.
- Communicated with clients involved in accidents and needing vehicle assistance.
- Managed incoming calls, emails, and chats from policyholders.
- Communicated with policyholders to acquire missing information for claims processing.
- Provided account information, claims procedure guidance and additional resources to support policyholders throughout claims process.
Education
Medical Assistant - undefined
Miller Motte Technical College
MACON, GA06.2016
Diploma - undefined
Southwest High School
MACON, GA05.2009
Skills
- Compliance Awareness
- Call Management
- Performance Monitoring
- Conflict Resolution
- Quality Assurance
- Venipuncture expertise
- HIPAA compliance
- Immunization administration
- Vital sign monitoring
Timeline
Certified Clinical Medical Assistant
First Choice Primary Care
10.2024 - Current
Claims Customer Service Representative
Geico
04.2017 - 05.2024
Medical Assistant - undefined
Miller Motte Technical College
Diploma - undefined
Southwest High School