K.Aspen Jones
Bethlehem
Summary
Certified Medical Assistant and professional Healthcare Advocate seeking a rewarding and challenging role in leadership to expand my analytical, study management, and patient focused skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Enrollment & Billing Advocate
Blue Cross & Blue Shield Of FL
05.2022 - Current
- Engaged and resolved complex and sensitive member issues in a timely manner
- Experiment knowledge and daily use of Microsoft office applications
- Excellent Verbal & Written communication skills with external customers as well as internal teams
- Develop, prioritize and implement strategy; set policies and procedures and manage creativity and innovation
- Providing information and guidance about the enrollment, maintenance, and billing processes
- Efficiently calculating and executing payments
- Maintains working knowledge of products, accounts, representatives, tracking tools, and systems
- Manage levels of performance and assist with employees’ professional growth by planning and building an effective organization; communicating effectively; coordinating with others; maintaining employee morale; motivating, recognizing and rewarding others; coaching and developing others, and engaging in self-development
- Navigated multiple computer systems expertly to handle daily needs
- Executed billing tasks and documented information in company databases
- Developed and maintained courteous and effective working relationships
- Adaptable and proficient in learning new concepts quickly and efficiently
- Strong working knowledge of the Affordable Care Act and the Health Insurance Marketplace (CMS).
Lead Certified Clinical Medical Assistant
Athens General & Colorectal Surgeons
02.2018 - 02.2022
- Managed levels of performance and adherence of employees’ professional growth by planning and building an effective organization
- Organized and coordinated meetings and prepared reports
- Supported practice manager in meetings (prepared materials, reports, and extracted data for MD review)
- Managed daily business and situations to obtain better business outcomes; communicated effectively and coordinated with others
- Managed work to produce customer value by planning and forecasting, setting objectives and priorities, establishing goals, clarifying accountabilities, assigning work, and utilizing management and financial controls
- Demonstrated ability to effectively negotiate timeframes, commitments, and on-time deliverables
- Ability to translate data into clear, concise information and disseminate via varied communications channels, that can be used to support business decisions.
Education
Master of Science - Healthcare Information Management (Candidate)
Southern New Hampshire University
12.2025
Bachelor of Science - HEALTHCARE ADMINISTRATION
Southern New Hampshire University
03.2024
CERTIFIED CLINICAL MEDICAL ASSISTANT -
Medical Institute of Northeast Georgia
06.2017
High School Diploma -
George Walton Comprehensive High School
05.2014
Skills
- Responsible and goal-oriented leader
- Working knowledge of GCP
- Effective communicator with internal/external persons
- Self-motivated, with a strong sense of personal accountability
- Successful problem solving and multi-tasking abilities
- Effectively builds Collaborative Relationships
- Experienced meeting planning and organization
- Strong working knowledge of Budgeting, contracts, and finance as it pertains to respective task(s)
- Strong focus on customer/team Satisfaction
- High level of experienced in MS Office applications
- Effective time management and organizational skills
- Excellent verbal and written communication skills
Certification
- Good Clinical Practice (GCP) Certification, 09/2023
- Certified Clinical Medical Assistant, 06/2017
Timeline
Enrollment & Billing Advocate
Blue Cross & Blue Shield Of FL
05.2022 - Current
Lead Certified Clinical Medical Assistant
Athens General & Colorectal Surgeons
02.2018 - 02.2022
Master of Science - Healthcare Information Management (Candidate)
Southern New Hampshire University
Bachelor of Science - HEALTHCARE ADMINISTRATION
Southern New Hampshire University
CERTIFIED CLINICAL MEDICAL ASSISTANT -
Medical Institute of Northeast Georgia
High School Diploma -
George Walton Comprehensive High School
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