Kassandra Caraballo
Carrollton
Summary
Professional in financial transaction management with proven track record in maintaining secure and accurate cash handling processes. Known for reliability and flexibility in adapting to changing needs. Notable skills include attention to detail and teamwork. Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.
Overview
5
5
years of professional experience
Work History
Beauty
Target
08.2024 - 01.2025
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Followed up with customers to increase satisfaction with purchases and services.
- Resolved customer complaints with empathy and efficiency, preserving brand reputation.
- Assisted in visual merchandising, making product displays more attractive and shopper-friendly.
- Maintained up-to-date knowledge of beauty industry trends, ensuring advice remained relevant and sought after.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
Count Team Member
Anna McMahon
12.2022 - 06.2024
- Supported audit processes with accurate record-keeping, ensuring proper documentation was readily available for review when needed.
- Contributed to the overall success of the organization by meeting daily count goals and completing tasks on schedule.
- Ensured accuracy in counting and recording monetary transactions for the organization''s financial integrity.
- Enhanced team efficiency by streamlining count processes and implementing time-saving strategies.
- Boosted overall count accuracy by consistently identifying and addressing potential sources of error before they impacted results.
- Improved teamwork through effective communication, collaboration, and problem-solving among count team members.
- Assisted in training new hires, sharing knowledge and best practices to ensure their seamless integration into the team.
- Optimized workspaces for maximum productivity, maintaining a clean, organized, and efficient count room environment.
- Contributed to a positive work environment by fostering a culture of respect, cooperation, and mutual support among team members.
- Maintained a secure environment by following strict cash handling procedures and adhering to security protocols.
- Kept management informed on progress and issues through timely updates and clear reporting of performance metrics.
- Managed time effectively under pressure to meet tight deadlines without compromising accuracy or quality of work performed.
- Reduced errors in counts by implementing stringent double-checking methods and maintaining attention to detail.
- Handled money exchanges for customers.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Complied with gaming commission rules by verifying players' ages.
- Removed active gaming machine/gaming machine revenue canisters and replace them with non-active gaming machine/gaming machine revenue canisters.
- Run casino gaming and non-gaming revenue.
- As count team supervisor, I was in charge of directing three count team members.
- Experience with Cummins-Allison money machine ans jet sort.
- Experience with IGT.
Hostess/Cashier
Maryanna Smith
03.2020 - 02.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Pathways Innovative School
501 E Calvada Blvd | Pahrump, NV 8904806-2018
Skills
- Customer service
- Strong communication skills
- Effective multitasking
- Work ethic and integrity
- Organization and multitasking
- Reliability and punctuality
- Patience and empathy
- Time management skills
- Cash handling
- Phone etiquette
- Cleaning and sanitizing
- Team collaboration
- Typing
- Office experience
- Cashiering
- Writing skills
- Computer literacy
- Microsoft Access
- Microsoft Powerpoint
- Supervising Experience
- Basic Math
- Organizational skills
- Loss Prevention
- Communication skills
- POS system
Languages
English
Native or Bilingual
Timeline
Beauty
Target
08.2024 - 01.2025
Count Team Member
Anna McMahon
12.2022 - 06.2024
Hostess/Cashier
Maryanna Smith
03.2020 - 02.2021
High School Diploma -
Pathways Innovative School
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