Kassandra Nucci
Dallas
Summary
Highly organized and dependable administrative professional with experience in business ownership, property management, and customer service leadership. Skilled in managing schedules, coordinating operations, maintaining accurate records, and communicating effectively with diverse groups and higher ups. Brings over seven years of supervisory and customer service management experience combined with strong problem solving abilities and attention to detail. Committed to creating a welcoming, efficient, and professional office environment in support of students, staff and families.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Owner/Property Manager and Renovation Coordinator
Self Employed
03.2010 - Current
- Developed comprehensive business strategies to enhance customer engagement and retention.
- Managed all financial operations, including budgeting, forecasting, and expense tracking.
- Oversaw daily operations to ensure efficiency and high-quality service delivery.
- Implemented marketing initiatives to drive brand awareness and increase sales volume.
- Manage daily operations for multiple rental properties, including scheduling, tenant communication and record keeping.
- Coordinated contractors, vendors, and renovation projects from planning through completion.
- Serve as primary point of contact for clients, tenants, and service providers, ensuring clear and professional communication.
- Handled administrative responsibilities including email, correspondence, scheduling, data tracking, and file organization.
- Demonstrated time management and organizational skills while servicing multiple clients daily.
Customer Service Manager
Publix Super Markets Inc
08.1999 - 02.2006
- Supervised front end operations and supported daily store administration.
- Managed employee scheduling, training, and performance evaluations for large teams.
- Resolved customer concerns professionally while maintaining a positive environment.
- Handled cash management, reporting and operational documentation.
- Communicated policies and procedures clearly to staff and customers.
- Maintained confidentiality and accuracy while handling sensitive information.
- Led customer service team to enhance satisfaction and loyalty through strategic training initiatives.
- Analyzed customer feedback to identify trends, driving continuous improvement in service delivery.
- Administrative support
- Office Organization and record keeping
- Scheduling
- Multitasking and time management
- Mentored staff on best practices in conflict resolution and effective communication techniques.
Education
No Degree - Education/Psychology
Florida SouthWestern State College
Fort Myers, FLSkills
- Administrative support
- Office organization and record keeping
- Scheduling and calendar management
- Multitasking and time management
- Conflict resolution
- Microsoft Office
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Financial management
- Business administration
Accomplishments
- Managed front end operations and team coordination for seven years at Publix.
- Successfully owned and operated a property management and renovation business.
- Built long term client relationships through professional service and reliability
Certification
- Customer service and leadership training
- Osha/safety training
Languages
English
Full Professional
Timeline
Owner/Property Manager and Renovation Coordinator
Self Employed
03.2010 - Current
Customer Service Manager
Publix Super Markets Inc
08.1999 - 02.2006
No Degree - Education/Psychology
Florida SouthWestern State College