Kassidy Brown
Ball Ground
Summary
Patient-focused administrative professional with experience in medical front office operations, billing, insurance verification, and customer service. Skilled in scheduling, patient communication, insurance authorizations, and financial accuracy. Known for reliability, organization, and strong interpersonal skills in fast-paced environments.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
Work History
Patient Relations Specialist
Jasper Eye Associates
Jasper
05.2025 - Current
- Manage high-volume incoming calls and route inquiries efficiently while delivering excellent patient service
- Schedule and coordinate patient exams and medical appointments, including confirmations and follow-ups.
- Handle patient communications via email, fax, text, and voicemail in a timely and professional manner.
- Verify insurance coverage, obtain prior authorizations, and send referrals to outside offices
- Check in patients, process paperwork, scan documentation, update insurance information, and balance daily financial reports
Contents Specialist
FRN
Jasper
08.2022 - 12.2023
- Cleaned and restored household contents and furniture following residential losses, ensuring items were returned in excellent condition
- Unpacked, sorted, and processed boxed inventory while maintaining organization and accuracy
- Assisted with loading and unloading trucks during pack-out and pack-back operations
- Scanned and documented inventory to maintain accurate job tracking and accountability
- Supported warehouse operations to ensure timely and efficient job completion
Billing Specialist / Certified Ambulance Coder (CA
Medcorp EMS Billing
Jasper
11.2021 - 06.2022
- • Earned Certified Ambulance Coder (CAC) credential and developed strong knowledge of EMS billing processes
- Reviewed and corrected claim rejections to ensure accurate and timely resubmissions
- Managed billing for five EMS companies by reviewing documentation and submitting insurance claims
- Responded to calls, emails, and voicemails from insurance companies and patients, including payment processing and issue resolution
- Met daily productivity goals and prepared billing tasks in advance to maintain efficient workflow
Cashier
Speedburger
Jasper
09.2017 - 02.2021
- Provided customer service by taking orders in person and over the phone
- Accurately handled cash transactions and payments
- Stocked work area and maintained inventory
- Maintained a clean, organized, and safe workspace
Education
Pickens Mountainside Education Charter Highschool
Jasper, GASkills
- Patient Relations & Customer Service
- Appointment Scheduling & Coordination
- Insurance Verification & Prior Authorizations
- Front Office & Administrative Support
- HIPAA Compliance & Confidentiality
- Time Management
- Attention to Detail
- Referral Processing & DocumentationPayment Processing & Cash Handling
- Daily Financial Reconciliation
- Data Entry
- Documenting Scanning/Filing
- Officemate (EHR)
- Quickbooks
- Microsoft
Timeline
Patient Relations Specialist
Jasper Eye Associates
05.2025 - Current
Contents Specialist
FRN
08.2022 - 12.2023
Billing Specialist / Certified Ambulance Coder (CA
Medcorp EMS Billing
11.2021 - 06.2022
Cashier
Speedburger
09.2017 - 02.2021
Pickens Mountainside Education Charter Highschool