- Graphic Design
- Pickleball Enthusiast
- Animal Welfare Advocacy
- Drawing and Painting
- Creative Writing
- Personal Development and Self-Improvement
Kat Fitzgerald
Marietta,GA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings as well as other customer service mediums. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Server/Waitress
P.F.Chang’s China Bistro
01.2022 - 01.2024
- Navigating disagreements or complaints without bias to maintain a positive dining experience.
- Developed strong relationships with regular patrons, boosting repeat business through personalized service experiences.
- Trained new team members on menu offerings and standard operating procedures to enhance service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver patron meals in timely manner.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Secretary
AAMCO Transmissions & Total Car Care
11.2018 - 06.2020
- Handled customer inquiries by phone, email, and in-person, providing information on services, pricing, and repair status.
- Managed office correspondence, including ordering parts, supplies, and tools, ensuring availability for upcoming repairs.
- Created and maintained digital and physical filing systems for service orders, repair logs, and customer information.
- Greeted and assisted walk-in customers, addressing questions and concerns regarding vehicle diagnostics and repairs.
- Provided follow-up calls to customers to confirm satisfaction and remind them of upcoming maintenance appointments.
- Created and maintained detailed spreadsheets to track inventory, monitor repair costs, and manage customer billing, ensuring accurate and up-to-date records for seamless shop operations.
Hostess/Server
Cabana Cafe
05.2016 - 10.2018
- Greeted and seated guests promptly, ensuring positive first impressions.
- Provided guests with menus, answered questions about the menu, and communicated specials or promotions.
- Supported smooth restaurant operations by communicating effectively with the front-of-house team, including waitstaff and management.
- Assisted in training and mentoring new hostesses, creating a positive work environment and improving front-of-house efficiency.
Skills
- Proficient in Google Sheets, Google Workspace, Procreate, Canva, etc
- Experienced with Microsoft Teams and Google Meet Flexible in learning different platforms as needed
- Expertise in automating document handling and workflow processes using PDF management tools spanning a variety of platforms
- Guest engagement
- Quality control
Interests
Timeline
Server/Waitress
P.F.Chang’s China Bistro
01.2022 - 01.2024
Secretary
AAMCO Transmissions & Total Car Care
11.2018 - 06.2020
Hostess/Server
Cabana Cafe
05.2016 - 10.2018
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