Kate Newton
Atlanta
Summary
Customer Success Professional with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking.
Overview
12
12
years of professional experience
Work History
Lead Customer Success Manager
Attentive Mobile
09.2022 - Current
- Analyze customer marketing performance and trends to provide strategic marketing solutions leveraging Attentive products to drive high revenue and ROI.
- Analyze customer usage to accurately forecast business performance, retention and expansion opportunities across my portfolio.
- Conduct recurring business reviews assessing progress and strategize future growth opportunities with key executive decision makers to demonstrate value of Attentive across their entire marketing stack.
- Collaborate with sales and marketing teams to provide insights on customer feedback, shaping future product developments and solving customer problems.
- Spearheaded adoption of new customer success platform (Catalyst), optimizing team workflows and improving efficiency.
- Serve as team leader sharing best practices, mentorship and development to junior team members.
- Serve as Integrations Subject Matter Expert internally to support Attentive's extensive integration marketplace and drive customer adoption.
- Speak at Attentive events (in person and webinars) to share customer case studies, product features and use cases and best practices.
Senior Customer Success Manager
Attentive Mobile
01.2021 - 09.2022
- Serve as strategic advisor and client advocate for Attentive's largest customers to drive marketing results via SMS.
- Developed data-driven action plans to improve customer outcomes and experiences.
- Achieved revenue targets by managing renewals effectively and identifying upsell opportunities within existing accounts.
Customer Success Manager
TEALIUM INC.
08.2019 - Current
- Own the engagement, retention and growth of customers by building and nurturing relationship and ensuring the success of their strategies
- Monitor health indicators, usage data, renewal dates, and growth opportunities
- Work with Sales team to identify and foster growth opportunities within accounts
- Negotiate contract terms
- Work to drive customer product adoption through tailored digital strategy recommendations and high utilization
- Provide feedback and support for the CSM onboarding process and areas of improvement
Senior Customer Success Manager
RETURN PATH
01.2019 - 07.2019
- Developed and implemented pursuit plans for all opportunities with Account Executives on assigned key accounts
- Recommended changes or improvements of products according to customer feedback
- Supported market research activities, including metrics and requirements development and risk management
- Provide peer mentorship and support development plans of onboarding team members
- Lead team trainings on new product features, roadmap presentations, and value conversations
Customer Success Manager
RETURN PATH
02.2017 - 12.2018
- Develop, grow and retain key accounts through interaction with clients ensuring on time contract renewal and identification and closing of new opportunities
- Minimize account and revenue churn by planning, development and implementation of sales strategy for assigned accounts
- Create new relationships with additional contacts throughout the client organization, including high level decision makers via email, phone and face to face interaction
- Drive all aspects of the sales cycle including, proposals, scoping, pricing and contract negotiations, related to all renewal and new business opportunities
Manager of Membership Sales
COLORADO AVALANCHE
03.2016 - 01.2018
- Manage the recruiting, coaching and performance of 11 Account Executives focusing on full season ticket, partial plan, and group revenue for the Colorado Avalanche Set sales goals and execute group and individual training programs
- Develop new product and pricing strategies to maximize sales volume and ROI of current account base
- Plan and execute sales events for prospective clients Execute sales contests and incentives for Avalanche sales/service department
Account Executive
COLORADO AVALANCHE
03.2014 - 03.2016
- Participate in hiring and onboarding process for new Account Executives and Inside Sales Representatives
- Service current partial plan membership base to cross sell and grow them into full season ticket member accounts
- Successfully maximize revenue of current client base through relationship selling
Account Executive
UNIVERSITY OF COLORADO
08.2013 - 03.2014
- Conducted season and group ticket sales for the University of Colorado's revenue -generating sports
- Provide superior customer service to current clients and prospects to maximize revenue
Education
MASTER OF PROFESSIONAL STUDIES (MPS) - PUBLIC RELATIONS AND MARKETING
The University of Denver
Denver, CO05.2014
BACHELOR OF SCIENCE - EDUCATION, Sport Management, Cum Laude
The University of Georgia
Athens, GA12.2012
Skills
- Strong Interpersonal Communication & Stakeholder relationships
- Strategic Account Oversight
- Customer Retention & Value Strategies
- Customer Growth & Expansion
- Customer advocacy
- Training and mentoring
Websites
Timeline
Lead Customer Success Manager
Attentive Mobile
09.2022 - Current
Senior Customer Success Manager
Attentive Mobile
01.2021 - 09.2022
Customer Success Manager
TEALIUM INC.
08.2019 - Current
Senior Customer Success Manager
RETURN PATH
01.2019 - 07.2019
Customer Success Manager
RETURN PATH
02.2017 - 12.2018
Manager of Membership Sales
COLORADO AVALANCHE
03.2016 - 01.2018
Account Executive
COLORADO AVALANCHE
03.2014 - 03.2016
Account Executive
UNIVERSITY OF COLORADO
08.2013 - 03.2014
BACHELOR OF SCIENCE - EDUCATION, Sport Management, Cum Laude
The University of Georgia
MASTER OF PROFESSIONAL STUDIES (MPS) - PUBLIC RELATIONS AND MARKETING
The University of Denver
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