Katelyn Donnelly
Canton
Summary
Driven professional with strong communication skills and a proven track record in team leadership and employee coaching. Demonstrated ability to achieve sales targets while ensuring customer satisfaction and comfort during interactions. Reliable and trustworthy, consistently providing support and guidance to colleagues and clients alike.
Overview
3
3
years of professional experience
Work History
Shift Manager/Key Holder
Starbucks
Woodstock
02.2024 - Current
- Implemented quality control measures to uphold company standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team performance against established goals and objectives.
- Monitored workflow processes and identified areas of improvement.
- Identified training needs for staff members and developed appropriate programs.
- Trained new employees on company policies, job duties, and performance expectations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed to a positive customer service experience by providing excellent customer service skills.
Barista
Starbucks
Woodstock
04.2023 - 02.2024
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Input orders into point of sale system and handled customer payments.
- Performed cash handling duties accurately.
- Developed solutions to improve customer service experience.
- Upheld customer service standards throughout each shift.
Team Member
Chick Fill A
Kennesaw
05.2022 - 01.2023
- Monitored quality control from order taking to final product delivery to customers.
- Delivered orders promptly while ensuring accuracy in the order-taking process.
- Executed timely order fulfillment, maintaining precision in food delivery to customers.
- Adhered to company policies regarding customer service standards.
- Conducted regular check-ins with customers to confirm satisfaction with meals and services.
- Operated cash registers accurately during peak business hours for efficient transactions.
Education
High School Diploma -
North Cobb High School
Kennesaw, GA05-2024
Skills
- Conflict resolution
- Sales support
- Quality control
- Employee training and development
- Time management
- Team building and coaching
- Upselling techniques
- Professionalism and courtesy
- Attention to detail
- Effective leadership
- Store maintenance
- Problem-solving skills
- Verbal and written communication
- Teamwork and collaboration
- Process improvement
Affiliations
- drawing
- reading
- working out
- spending time with family/friends
Languages
English
Full Professional
Timeline
Shift Manager/Key Holder
Starbucks
02.2024 - Current
Barista
Starbucks
04.2023 - 02.2024
Team Member
Chick Fill A
05.2022 - 01.2023
High School Diploma -
North Cobb High School
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