Katelyn Edwards
Elberton
Summary
I believe myself to be a very dependable person with a strong background in customer service and problem-solving. Known for effective communication and attention to detail, consistently enhancing customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Cashier/Lead Barista
Home Sweet Home
03.2022 - Current
- Supervised and managed daily cash register operations, ensuring accuracy and efficiency in transactions.
- Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
- Implemented inventory management strategies, reducing discrepancies and improving stock accuracy.
- Trained and mentored new baristas on customer service and best work efficiency.
- Resolved customer inquiries and complaints, fostering a positive shopping experience and loyalty.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Communicated with customers and team members to solve problems.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Created seasonal beverage menus, incorporating customer feedback to drive sales and engagement.
- Maintained equipment cleanliness and functionality, adhering to health and safety standards consistently.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
Chick Fil A Team Member
Chick-fil-A
08.2024 - 03.2025
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Monitored cleanliness and organization of dining area to provide a welcoming environment.
- Resolved customer concerns swiftly, fostering positive relationships and loyalty.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Collaborated with team members to streamline operations during peak hours.
- Trained new staff on company policies and procedures to enhance team performance.
Education
High School Diploma -
Elbert County Comprehensive High School
Elberton, GA05.2024
Skills
- Customer Service
- Customer Care
- Excellent verbal communication
- Effective Time Management
- Dependable
- Problem Solving
- Attention to detail
- Multitasking
- Equipment Cleaning
- Adaptability
Timeline
Chick Fil A Team Member
Chick-fil-A
08.2024 - 03.2025
Cashier/Lead Barista
Home Sweet Home
03.2022 - Current
High School Diploma -
Elbert County Comprehensive High School