Katelyn Langbehn-Pond
Covington
Summary
Licensed Emergency Medical Technician with several years of field experience in high-stress, emergency healthcare situations. Possess strong knowledge of emergency medicine and patient care combined with superior skills in crisis communication and teamwork. Previous work has made major impact through quick response time, precise decision-making, and commitment to patient safety and wellness.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
Black Fox LLC ( Contract: MARTA Police)
Atlanta
04.2025 - Current
- Provided emergency medical care to individuals in distress during police operations.
- Assessed patient conditions and determined appropriate treatment protocols on-site.
- Operated and maintained medical equipment for optimal performance in the field.
- Collaborated with law enforcement to ensure safety during emergency responses.
- Trained new EMT staff on procedures and emergency response protocols regularly.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
- Documented patient assessment findings in accordance with established protocols.
- Assessed patient condition to administer first-aid treatment or advanced level life support.
- Collaborated with other medical professionals to ensure quality of care for all patients.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
Emergency Medical Technician
National EMS
Conyers
10.2023 - 04.2025
- Demonstrated ability to assess patient condition and determine appropriate course of action, while remaining calm under pressure.
- Ensured accurate documentation of all patient encounters according to established protocols.
- Treated patients in both emergency and non-emergency settings.
- Utilized exceptional communication skills to interact effectively with patients, families and other healthcare professionals.
- Routinely monitored vital signs such as pulse rate, blood pressure and respiration rate.
- Exercised sound judgment when assessing patient needs and determining the best course of treatment.
- Managed multiple simultaneous tasks in an efficient manner with minimal supervision.
- Operated ambulances under both emergency and non-emergency conditions.
- Inspected ambulances daily for cleanliness and operational readiness before use.
- Completed EMT-Basic certification program.
- Responded quickly to 911 calls for assistance from individuals experiencing life threatening illness or injury.
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
Resolution Coordinator III (Fraud Dept) Team Lead
Walmart
Remote
01.2021 - 09.2023
- Leading and managing a team of associates.
- Providing training and support to team members.
- Assisting the department manager with scheduling, budgeting, and other administrative tasks.
- Monitoring and maintaining the appearance and organization of the department.
- Assisting customers and answering their questions.
- Assisting with inventory management and restocking shelves as needed.
- Assisting with loss prevention efforts.
- Participating in department and company-wide meetings and training sessions.
- Supporting the implementation of company policies and procedures.
- Performing other related duties as assigned.
Personal Care Assistant (PCA)
FiveStar Healthcare
Madison
09.2021 - 12.2021
- Traveling to clients' homes, arriving on time.
- Greeting clients in a warm, professional manner.
- Providing basic domestic services such as meal prep, laundry, and light housework.
- Providing companionship and engaging in conversation with the clients.
- Running errands, either with or for the client, as needed.
- Assisting with mobility issues.
- Reminding the client to take medications and documenting them accordingly.
- Helping with personal hygiene.
- Changing bed linens regularly.
- Assisting with all daily activities based on the client's limitations and needs.
- Providing a caring and positive presence for the client.
- Documenting/logging client's progress and overall well-being for daily reports.
Call Center Agent (Porsche)
TTEC
Duluth
10.2020 - 08.2021
- Answering incoming calls and responding to customer's emails.
- Managing and resolving customer complaints.
- Selling products and placing customer orders in the computer system.
- Identifying and escalating issues to supervisors.
- Providing product and service information to customers.
- Researching required information using available resources.
- Researching, identifying, and resolving customer complaints using applicable software.
- Processing orders, forms, and applications.
- Routing calls to appropriate resources.
- Documenting all call information according to standard operating procedures.
- Recognizing, documenting, and alerting the management team of trends in customer calls.
- Following up on customer calls where necessary.
- Upselling products and services.
- Completing call logs and reports.
- Performing other duties as assigned.
Account Manager
Aquatic Management Inc.
Stone Mountain
10.2019 - 10.2020
- Identifying and escalating issues to supervisors.
- Providing product and service information to customers.
- Researching required information using available resources.
- Researching, identifying, and resolving customer complaints using applicable software.
- Processing orders, forms, and applications.
- Routing calls to appropriate resources.
- Documenting all call information according to standard operating procedures.
- Recognizing, documenting, and alerting the management team of trends in customer calls.
- Following up on customer calls where necessary.
- Upselling products and services.
- Completing call logs and reports.
- Performing other duties as assigned.
Pool Manager
The Ritz-Carlton Reynolds Lake Oconee
Greensboro
04.2017 - 10.2019
- Scheduling staff and anticipating any scheduling issues in order to handle coverage properly.
- Assisting in the event of complications.
- Collaborating with nearby managers/other staff to ensure complete shift coverage.
- Checking and maintaining proper chemical levels in the pool.
- Ensuring that the pools are vacuumed, chemical balanced, and the surrounding area is clean and inviting to guests.
- Supervising a staff ranging from 2-10 lifeguards and/or pool attendants.
- Overseeing in-service training and safety auditing programs.
- Providing regular guidance to staff at the facility.
- Ensuring a safe environment for members by enforcing rules, mentoring/training guards, etc.
- Maintaining staff rotations and breaks.
- Communicating with Assistant Staffing Director, Staffing Director, Property Manager, etc.
- Administering all activities in the pool area and ensuring compliance with all safety rules and regulations.
- Monitoring all persons entering and ensuring appropriate authorization.
- Ensuring neat and clean restrooms and performing various chemical tests as per requirements.
Call Center Agent
Asuperior Answering Service
Madison
04.2016 - 04.2017
- Answering incoming calls and responding to customer's emails.
- Managing and resolving customer complaints.
- Selling products and placing customer orders in the computer system.
- Identifying and escalating issues to supervisors.
- Providing product and service information to customers.
- Researching required information using available resources.
- Researching, identifying, and resolving customer complaints using applicable software.
- Processing orders, forms, and applications.
- Routing calls to appropriate resources.
- Documenting all call information according to standard operating procedures.
- Recognizing, documenting, and alerting the management team of trends in customer calls.
- Following up on customer calls where necessary.
- Upselling products and services.
- Completing call logs and reports.
- Performing other duties as assigned.
Delivery Driver
Amazon
Lawrenceville
04.2016 - 04.2017
- Loading items and/or packages from Amazon's warehouse or production environment.
- Ensuring that items are delivered to the various locations of Amazon customers in a safe and timely manner.
- Reviewing orders before and after delivery to ensure completeness, correct charges, and customer satisfaction.
- Scanning the QR code of all items to be delivered before loading them up.
- Accepting payments for delivered items when required.
- Complying strictly with all transportation laws, guidelines, and regulations.
- Ensuring a safe driving record is maintained.
- Adhering strictly to assigned routes and following time schedules.
- Preparing reports and other delivery-related documents.
Lifeguard and Swim Instructor
Lacey Parks and Recreation
Lacey
04.2012 - 02.2015
- Swim Instructor: Providing competent, safe instruction using recognized lead-up skills.
- Planning and effectively organizing class time for maximum practice.
- Teaching with encouragement and positive reinforcement.
- Providing consistency in instruction.
- Facilitating the certification process with swim lesson supervisors.
- Promoting good public relations.
- Maintaining safety of all students during class.
- Lifeguard: Maintaining continuous surveillance of people in swimming pools and lakes.
- Ensuring appropriate headcount of people involved in water sports.
- Calling out warnings to people who may have ventured too far or are in imminent danger.
- Providing safety information to people prior to indulging in water sports.
- Supervising swimmers to ensure they are swimming within safety protocols.
- Spotting hazards or potential hazards and taking measures to prevent accidents.
- Controlling and reporting unruly behavior.
- Performing rescues in the event of drowning or swimming accidents.
- Performing first aid and CPR.
- Performing pool chemical checks.
- Maintaining accurate records of pool use and chemical levels.
- Teaching swimming techniques and safety education.
- Checking safety of rescue tubes and buoys.
- Ensuring safe storage of pool equipment and lost items.
Education
Bachelors - Information Technology
University of Massachusetts
US01.2028
Certification - Emergency Medical Technician
Georgia Institute of EMS
Covington, US12.2023
Nail Technology License - Nail Technology
Georgia Career Institute
Conyers, GA10-2017
High School Diploma -
Timberline High School
Lacey, WA06-2015
Skills
- Patient assessment
- Emergency response
- Medical documentation
- Team collaboration
- Effective communication
- Equipment operation
- Time management
- Problem resolution
- Medical recordkeeping
- CPR and first aid
- Emergency management
- Bleeding control
- Defibrillation use
- Direct patient care
- Multitasking and organization
- Ambulance driving
- Patient assessments
- Critical thinking
- Medical terminology
- Basic life support
- Vital sign assessment
- Patient stabilization
- Critical decision-making skills
- Medical equipment use
Certification
- EMT-B GA
- HIPPAA
- Bloodborne
- Compliance
- Billing CLEAR Documentation
- Harassment Discrimination
- Ethics
- EVOC
- OSHA
- BCLS/BLS/CPR
- Driver's License
- Cot Straps
- Drivers Cone Course
References
References available upon request
Timeline
Emergency Medical Technician
Black Fox LLC ( Contract: MARTA Police)
04.2025 - Current
Emergency Medical Technician
National EMS
10.2023 - 04.2025
Personal Care Assistant (PCA)
FiveStar Healthcare
09.2021 - 12.2021
Resolution Coordinator III (Fraud Dept) Team Lead
Walmart
01.2021 - 09.2023
Call Center Agent (Porsche)
TTEC
10.2020 - 08.2021
Account Manager
Aquatic Management Inc.
10.2019 - 10.2020
Pool Manager
The Ritz-Carlton Reynolds Lake Oconee
04.2017 - 10.2019
Call Center Agent
Asuperior Answering Service
04.2016 - 04.2017
Delivery Driver
Amazon
04.2016 - 04.2017
Lifeguard and Swim Instructor
Lacey Parks and Recreation
04.2012 - 02.2015
Bachelors - Information Technology
University of Massachusetts
Certification - Emergency Medical Technician
Georgia Institute of EMS
Nail Technology License - Nail Technology
Georgia Career Institute
High School Diploma -
Timberline High School