Katelyn Moore
Fayetteville
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
8
8
years of professional experience
2028
2028
years of post-secondary education
Work History
Supervisor
Capital One Cafe
Atlanta
10.2025 - Current
- Supervised daily operations to ensure smooth customer service and efficient workflow.
- Trained and mentored team members on product knowledge and customer engagement techniques.
- Implemented process improvements that increased operational efficiency and enhanced customer satisfaction.
- Resolved customer inquiries and concerns, fostering a positive cafe experience.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Developed schedules for staff, optimizing coverage during peak hours for improved service delivery.
- Conducted performance evaluations, providing constructive feedback to support employee growth.
- Collaborated with management to develop promotional initiatives that attracted new customers and boosted sales.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Barista
Signia By Hilton
Atlanta
10.2024 - 08.2025
- Prepared high-quality coffee beverages to meet guest preferences.
- Maintained cleanliness and organization of the coffee station and surrounding areas.
- Provided exceptional customer service, ensuring a welcoming atmosphere for guests.
- Educated customers about menu items and specialty drinks offered daily.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Recommended pastries and sandwiches to pair with customers' beverages.
Paraprofessional
Henry County Public Schools
Stockbridge
08.2023 - 10.2024
- Supported classroom activities by assisting teachers with lesson preparation and student engagement.
- Monitored student behavior and provided guidance to promote a positive learning environment.
- Assisted in implementing individualized education plans for students with diverse learning needs.
- Collaborated with staff to organize educational materials and resources for classroom use.
- Facilitated communication between teachers, parents, and students to enhance educational support.
- Conducted assessments to track student progress and reported findings to educators.
- Participated in training sessions to develop skills in behavior management and instructional support techniques.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
Shift Leader
Hilton Atlanta
Atlanta
01.2018 - 08.2023
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
Education
Associate of Applied Science - Business Administration And Management
Purdue University
West Lafayette, INSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Inventory control
- Time management
Timeline
Supervisor
Capital One Cafe
10.2025 - Current
Barista
Signia By Hilton
10.2024 - 08.2025
Paraprofessional
Henry County Public Schools
08.2023 - 10.2024
Shift Leader
Hilton Atlanta
01.2018 - 08.2023
Associate of Applied Science - Business Administration And Management
Purdue University