Katelyn Neal
Woodstock
Summary
I am a passionate Cake Decorator with exquisite artistic abilities! Dedicated to making your dream cake for that special day. I provide excellent customer service and work well with others. I am also experienced in icing, decorating, packaging, and pricing bakery products.
Overview
7
7
years of professional experience
Work History
Custom Cake Decorator
Grace Roberts
Woodstock
08.2021 - Current
- I have about 4 1/2 years of professional experience working as a custom cake decorator.
- Maintained a clean and organized workspace following food safety standards.
- Operated kitchen equipment including mixers, ovens, and decorating tools efficiently.
- Prepared cake bases, fillings, and frostings according to specific recipes.
- Managed inventory of baking supplies, ensuring availability for production needs.
- Implemented creative decoration ideas for seasonal and special occasion cakes.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Assisted customers with planning cake vision, including color, theme and size.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Troubleshot any issues that arose during the cake decorating process.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Assisted customers in selecting appropriate cake designs for their events.
- Frosted finished cakes evenly and smoothly using various techniques.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Assembled, prepared, decorated, and frosted cakes for purchase.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
- Assembled multiple tiers of cakes with precision and stability.
- Stocked shelves and ordered inventory when product stock became low.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Handled cash, credit card and check transactions.
- Kept up with industry trends regarding new flavor combinations and design ideas.
- Measured ingredients accurately according to recipes used in the bakery.
- Sculpted 3D figurines out of fondant for use on specialty cakes.
- Blended ingredients and mixed dough, following recipes.
- Monitored color of baking items to raise or lower temperature or remove from oven.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Camp Counselor for Special Needs
Erin Chimberoff// Hand, Hoof, and Heart
Marietta
07.2018 - Current
- Supervised campers during activities and ensured safety protocols were followed.
- Organized and led recreational activities to promote teamwork and collaboration.
- Communicated effectively with parents regarding camper progress and daily events.
- Supervised camper activities to ensure safety and engagement.
- Developed lesson plans for educational and recreational programs.
- Facilitated group discussions to promote teamwork and communication skills.
- Organized outdoor events, enhancing campers' appreciation for nature.
- Trained junior counselors in effective child supervision techniques.
- Resolved conflicts among campers to maintain a positive environment.
- Maintained accurate records of camper participation and incidents.
- Communicated regularly with parents about camper progress and needs.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Established and built relationships with campers to ease fears in new environment.
- Coordinated and led group activities for campers and counselors.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Communicated regularly with parents regarding their child's progress at camp.
- Monitored activities matched to individual and group abilities to keep campers safe.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Tracked attendance, checking off present individuals.
Assistant Manager
Killian Jones// Spirit Halloween
Holly Springs
08.2021 - 11.2023
- Assisted in managing daily store operations and team performance.
- Trained new team members on company policies and customer service standards.
- Implemented quality control measures to uphold company standards.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints with effective communication skills.
- Oversaw cash handling procedures and ensured accurate register operations.
- Implemented visual merchandising strategies to enhance store presentation.
- Maintained inventory levels and organized product displays for seasonal events.
Education
GED -
Chattahoochee Technical College
Marietta, GA09-2021
Skills
- Cake decorating
- Customer service
- Inventory management
- Merchandise recovery and presentation
- Sales assistance
- Conflict resolution
- Creative problem solving
Languages
English
Full Professional
Spanish
Elementary
References
References available upon request.
Timeline
Custom Cake Decorator
Grace Roberts
08.2021 - Current
Assistant Manager
Killian Jones// Spirit Halloween
08.2021 - 11.2023
Camp Counselor for Special Needs
Erin Chimberoff// Hand, Hoof, and Heart
07.2018 - Current
GED -
Chattahoochee Technical College