Katelyn Pangborn
Richmond Hill
Summary
Hardworking and multi-skilled by using my relationship-building and time management skills in fast-paced environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. I strive to meet customer needs, drive satisfaction and promote long-term loyalty. Additionally, I am an organized team member productive in high-volume environments. Reliable in maintaining accurate inventory records and optimizing storage spaces. As well as, skillfully troubleshooting and finding solutions to problems.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Server
Fish Tales Restaurant
Richmond Hill
05.2024 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in menu recommendations based on customer preferences and dietary needs.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers.
Server
Waffle House
Richmond Hill
11.2020 - 05.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Worked multiple roles including preparing and cooking foods, customer service, as well as supervising shifts
- Recieved the highest cook title as well as recognition for serving over 100,000 customers
Internal Specialist and Satellite Technician
Dish Network
Savannah
08.2019 - 03.2020
- Performed excellent customer service when dealing with customers while also demonstrating the sale of promotional products
- Effectively used tools to fix a variety of electronic products
- Gained forklift experience and certification
- Use of computer programs like Excel and Oracle to monitor product quantity
Warehouse Worker
Owens Corning
Garden City
01.2019 - 08.2019
- Loaded and unloaded shipments, ensuring proper handling of products.
- Maintained inventory accuracy through regular cycle counts and updates.
- Assisted in organizing warehouse layout for optimal efficiency and safety.
- Performed additional duties such as painting or pressure washing
Warehouse Worker
California Cartage Company
Savannah
06.2018 - 03.2019
- Loaded and unloaded shipments, ensuring proper handling of products.
- Maintained inventory accuracy through regular cycle counts and updates.
- Collaborated with team members to meet daily production goals consistently.
Education
Bachelor of Science - Criminology
Georgia Southern University
Savannah, GA 08.2021 - 08.2025
Skills
- Customer service
- Food safety and Alcohol Service
- Attention to detail
- Problem solving
- Adaptability
- Versatility
- Upselling techniques
- Multitasking and organization
- Strong work ethic
- Positive and professional
Certification
- Forklift Certified
- Serve-Safe food and alcohol Certified
Accomplishments
- Graduated with a 3.5 GPA
- Recognized as graduating with honors
- Made the Dean’s List all four years consecutively
Affiliations
- At my time at Georgia Southern, I volunteered at their local food pantry.
References
References available upon request.
Timeline
Server
Fish Tales Restaurant
05.2024 - Current
Bachelor of Science - Criminology
Georgia Southern University
08.2021 - 08.2025
Server
Waffle House
11.2020 - 05.2024
Internal Specialist and Satellite Technician
Dish Network
08.2019 - 03.2020
Warehouse Worker
Owens Corning
01.2019 - 08.2019
Warehouse Worker
California Cartage Company
06.2018 - 03.2019