Katelyn Pavlovsky
Rome,GA
Summary
Dynamic customer service professional with a strong work ethic and cash handling expertise honed at Wells Fargo. Recognized for enhancing customer satisfaction through accurate transaction processing and effective issue resolution. Proven ability to manage high-volume transactions while maintaining professionalism and a welcoming atmosphere. Committed to delivering exceptional service and fostering positive customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teller
Wells Fargo
08.2024 - Current
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
To-Go Specialist and Trainer
Olive Garden
03.2021 - 09.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
Education
High School Diploma -
Model High School
Shannon, GA05-2023
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Positive
- Cash handling and management
- Friendly
- Transaction processing accuracy
- Cash handling expertise
- Cash drawer balancing
- Patience and empathy
- Cash handling
- Banking
Certification
- CMA
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Teller
Wells Fargo
08.2024 - Current
To-Go Specialist and Trainer
Olive Garden
03.2021 - 09.2024
High School Diploma -
Model High School
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