Katelyn Quick
Statesboro
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Bartender
Nonna Picci
05.2025 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Managed multiple tables efficiently during peak hours, maintaining high-quality service standards.
- Trained new servers on menu offerings, service protocols, and POS system usage.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Maintained cleanliness and organization of dining area in compliance with health regulations.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Bartender/Bar Manager
Huey's
03.2025 - 11.2025
- Crafted and served diverse cocktails, enhancing customer satisfaction and loyalty.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Developed seasonal cocktail menus, incorporating local ingredients to attract clientele.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored alcohol consumption levels, promoting responsible drinking practices among patrons.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Tandoor & Tap
04.2023 - 11.2024
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Managed multiple tables efficiently during peak hours, maintaining high-quality service standards.
- Trained new servers on menu offerings, service protocols, and POS system usage.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Maintained cleanliness and organization of dining area in compliance with health regulations.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Sales Manager
Doggie House Pet Shop
10.2022 - 06.2022
- Developed sales strategies to enhance customer engagement and increase product visibility.
- Trained and mentored junior staff on best practices for effective customer service.
- Collaborated with suppliers to ensure timely delivery of products, maintaining quality standards.
- Established strong relationships with customers, fostering loyalty through exceptional service and follow-up initiatives.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Nanny/Babysitter
Care.com
09.2021 - 12.2021
- Supervised daily activities, ensuring safety and well-being of children in care.
- Developed engaging educational activities to promote cognitive and social development.
- Implemented effective behavior management strategies, fostering a positive environment.
- Communicated regularly with parents regarding children's progress and needs.
- Assisted with homework and academic support, enhancing learning outcomes for children.
- Organized recreational outings, promoting physical activity and social interaction among peers.
- Maintained cleanliness and organization of play areas, contributing to a healthy space for children.
- Assisted with light housekeeping duties as well as running errands.
Summer Camp Counselor
Camp Echo Lake
06.2021 - 08.2021
- Supervised daily activities, ensuring safety and engagement among campers.
- Developed and implemented creative program activities that enhanced camper participation.
- Mentored junior counselors, providing guidance on effective camp management techniques.
- Facilitated conflict resolution among campers, promoting a positive community atmosphere.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
Server
J Peters Grill and Bar/Catfish Johnny's
08.2020 - 05.2021
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Managed multiple tables efficiently during peak hours, maintaining high-quality service standards.
- Trained new servers on menu offerings, service protocols, and POS system usage.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Maintained cleanliness and organization of dining area in compliance with health regulations.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Geriatric Nursing Assistant
National Health Care
09.2019 - 04.2020
- It was a clinical training position through my Health Science class in High School. I am supposed to have a CNA license, but due to COVID - 19, I was unable to take the test. I am trained in all the skills. Provided geriatric care and basic CNA skills, accompanied them, and fed them.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records and documentation for care continuity.
- Collaborated with multidisciplinary teams to enhance patient care quality.
- Identified and addressed potential health risks in elderly patients proactively.
- Supported emotional well-being of patients through compassionate communication.
Retail Store Manager
Back Home Blues Boutique
06.2019 - 03.2020
- Oversaw daily store operations, ensuring efficient workflow and optimal staff performance.
- Developed and implemented visual merchandising strategies to enhance product presentation.
- Trained and mentored new employees on customer service standards and sales techniques.
- Managed scheduling to optimize staff coverage during peak hours and special events.
- Collaborated with suppliers to maintain stock levels and negotiate favorable terms.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
Education
High School Honor Grad - Nursing
Chapin High School
Chapin, SC06.2020
Skills
- Store Management Experience
- POS
- Purchasing
- Serving Experience
- Google Docs
- Digital Marketing
- Nannying (5 years)
- Sales management (1 year)
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Food running
Certification
- CPR & First Aid
- May 2019 to Present
- I am CPR/AED/First Aid certified.
Section name
Authorized to work in the US for any employer
TIPS Certified
I completed the course for the TIPS certification. This was a 2 hour online class all about handling and serving alcohol responsibly.
Timeline
Server/Bartender
Nonna Picci
05.2025 - Current
Bartender/Bar Manager
Huey's
03.2025 - 11.2025
Server
Tandoor & Tap
04.2023 - 11.2024
Sales Manager
Doggie House Pet Shop
10.2022 - 06.2022
Nanny/Babysitter
Care.com
09.2021 - 12.2021
Summer Camp Counselor
Camp Echo Lake
06.2021 - 08.2021
Server
J Peters Grill and Bar/Catfish Johnny's
08.2020 - 05.2021
Geriatric Nursing Assistant
National Health Care
09.2019 - 04.2020
Retail Store Manager
Back Home Blues Boutique
06.2019 - 03.2020
High School Honor Grad - Nursing
Chapin High School