Katelyn Ware

Assisted customers with product selection, sizing, and fit recommendations.
- Maintained strong product knowledge of UGG materials, features, and seasonal releases.
- Processed purchases, exchanges, and returns accurately using POS systems.
- Restocked merchandise, organized displays, and supported visual merchandising.
- Delivered positive and efficient service during peak holiday periods.
- Contributed to meeting store sales goals through upselling and engagement.

Exceptional communication skills with a focus on providing outstanding customer service, ensuring a
positive experience for pet parents and their pets.
- Proficient in managing reservations and coordinating guest check-ins and check-outs efficiently.
- Skilled in handling guest inquiries, complaints, and special requests with professionalism.
- Strong ability to multitask in a fast-paced environment while maintaining attention to detail.
- Assisted customers in selecting and purchasing pet treats, food, and other retail products.
- Maintained cleanliness and organization of the store, including stocking of retail items.

Exceptional communication skills with a focus on providing outstanding customer service.
- Proficient in managing check-ins/check-outs, answering inquiries, and handling memberships, calls,
and administrative tasks.
- Processed transactions and payments for memberships, services, or merchandise.
- Ensured the facility remained clean, tidy, and organized.
- Addressed members’ concerns promptly and professionally.