Katelyn Williams
Claxton,GA
Summary
Dedicated Healthcare Navigator with expertise in patient communication, problem-solving, and team coordination. Committed to enhancing patient experiences through compassionate care and effective collaboration with healthcare teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Healthcare Navigator
Camellia Health and Rehab
Claxton, GA
06.2024 - Current
- Developed and maintained effective communication channels between staff, patients, and families.
- Utilized electronic health records (EHR) systems to maintain up-to-date patient information securely.
- Responded promptly to patient inquiries, providing support and guidance throughout the admission process.
- Implemented feedback mechanisms to identify areas for improvement in admissions workflow accuracy.
- Enhanced patient experience by providing compassionate assistance throughout the admissions process.
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Conducted market research to identify trends and consumer preferences.
- Collaborated with cross-functional teams to align marketing strategies with business goals.
CNA
Camellia Health and Rehab
Claxton, GA
04.2020 - Current
- Delivered compassionate personal care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments and documentation, enhancing communication and workflow efficiency.
- Monitored vital signs and reported changes to healthcare team, contributing to timely interventions.
- Trained new CNAs on best practices for resident care and safety protocols, fostering a supportive work environment.
- Implemented infection control measures, improving overall health standards within the facility.
- Advocated for resident rights and needs, strengthening trust between staff and residents' families.
- Facilitated engaging activities for residents, promoting social interaction and mental well-being.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Personal Caregiver
Nurses Plus Health Care LLC.
Lyons, GA
09.2016 - 04.2020
- Provided compassionate personal care to clients, ensuring dignity and respect in daily activities.
- Assisted clients with mobility, medication management, and personal hygiene routines efficiently.
- Implemented individualized care plans tailored to specific client needs and preferences.
- Monitored client health status, reporting changes promptly to medical professionals as necessary.
Cashier Team Lead
Smith's Fried Chicken
Reidsville, GA
05.2013 - 08.2018
- Supervised daily cash operations, ensuring accuracy in transactions and compliance with company policies.
- Trained and mentored team members on customer service best practices and efficient register usage.
- Maintained inventory levels by conducting regular stock checks and coordinating replenishment efforts.
- Implemented process improvements that enhanced checkout efficiency and reduced customer wait times.
- Resolved customer complaints effectively, fostering a positive dining experience and loyalty to the brand.
- Developed staff schedules to optimize coverage during peak hours while managing labor costs efficiently.
Education
High School Diploma -
Tattnall County High School
Reidsville, GA05.2016
Skills
- Team coordination experience
- Basic first aid
- Problem-solving
- Flexible and adaptable
- Multitasking
- Customer service
- Data entry
- Documentation skills
- HIPAA compliance
- HIPAA regulations
- File organization
- Medical terminology understanding
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medication Aide
Timeline
Healthcare Navigator
Camellia Health and Rehab
06.2024 - Current
CNA
Camellia Health and Rehab
04.2020 - Current
Personal Caregiver
Nurses Plus Health Care LLC.
09.2016 - 04.2020
Cashier Team Lead
Smith's Fried Chicken
05.2013 - 08.2018
High School Diploma -
Tattnall County High School