Katelynn Spikes
Folkston
Summary
Certified Phlebotomist and Licensed Assisted Living Manager experienced in healthcare and hospitality operations. Enhanced resident satisfaction and ensured quality care through effective leadership, staff development, and regulatory compliance. Delivered impactful results by fostering supportive environments and managing multiple priorities in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Assisted Living Manager
Dayspring Senior Living
Hilliard
06.2024 - Current
- Supervised daily operations of assisted living facility, ensuring regulatory compliance and high-quality care standards.
- Coordinated resident care plans with medical staff and family members for optimal support.
- Managed staff scheduling and training to maintain quality care standards across shifts.
- Developed engaging activities for residents to promote social interaction and well-being.
- Facilitated communication between residents, families, and healthcare providers for seamless care.
- Implemented safety protocols to enhance the health and security of residents daily.
- Monitored medication administration processes to ensure accuracy and adherence to guidelines.
- Resolved resident concerns promptly while fostering a supportive community atmosphere.
- Analyzed resident satisfaction survey data to identify service improvement opportunities and enhance resident experience.
- Organized special events within the facility such as holiday parties, barbecues or movie nights.
- Oversaw daily operations, including staffing, scheduling, budgeting, compliance with regulations and safety standards.
- Collaborated with other departments to ensure a smooth transition between levels of care within the facility.
- Developed and implemented training programs for staff on customer service, infection control, and emergency preparedness to elevate care quality.
- Provided leadership, guidance and direction to team members in the delivery of quality care to residents.
- Scheduled regular meetings with department heads to discuss staffing needs, budget concerns or other administrative issues.
- Reviewed incident reports submitted by staff members regarding any accidents or injuries involving residents.
- Identified areas for improvement in operational procedures and implemented changes as needed.
- Ensured that all applicable laws, regulations and policies were followed by staff members.
- Developed and maintained relationships with resident families and staff.
- Conducted assessments of potential new residents for admission into the assisted living facility.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Recruited, hired and trained new medical and facility staff.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
Lead Tour Guide
Golden isles horse and carriage company
08.2013 - 06.2024
- Answered visitors' questions, pointed out overlooked features, and provided additional information about special exhibits so that they were well-informed
- Kept visitors and tourists entertained with a variety of props and signs in order to ensure maximum engagement, enjoyment, and lasting memories
- Took customers via horseback on tours on the beach and on carriage tours.
- Provided information on locations throughout the island area through narratives, relaying lesser-known stories for interest
- Management recognized for providing outstanding customer service
- Working with team members and customers to find workable solutions improved operations
- Developed a reputation for punctuality and hard work
- Obtained tickets and fees from individuals and larger groups prior to the start of the tour
- Site evaluations, customer surveys, and team audits were all things done
911 Operator
Brantley county E-Z 911
07.2018 - 08.2019
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests
- Routed emergency and non-emergency calls to appropriate services, ensuring timely response from police, fire, and ambulance units.
- Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals
- Maintained perfect attendance and punctuality throughout employment.
- Read the system maps and caller information, and I entered all of the information into the system
- Reduced risks and issues with emergency response by observing public safety field units
- Communicated the most up-to-date information to first responders through electronic means, phone calls, and radio responses
- Increased productivity by ensuring prompt emergency response with no delays in service delivery
- Collected essential information from callers and managed incoming calls from automated routing system to facilitate efficient dispatch.
- Managed public emergency and non-emergency calls, prioritizing responses and dispatching police, fire, and EMS units in real-time to address urgent situations.
Corrections Officer
Charlton County Sheriff's Office
05.2016 - 06.2018
- Managed the receiving and processing of inmates into the institution's custody, including searching inmates and taking custody of personal property.
- Coordinated with onsite managers, liaison officers, and outside agencies to enhance safety protocols and preventive maintenance measures.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering the facility
- Ensured the safety and security of both staff and the general public by employing defensive techniques and physical restraints
- Oversaw inmates' activities during breakfast, lunch, dinner, and recreation time
- Called the police, fire, and EMT services and coordinated with them
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, and cell assessments
- Monitored inmates' compliance and implemented corrective actions during all activities and transfers.
- Listened in on staff radio transmissions so that I could respond quickly to directions and emergencies
- Monitored and controlled assigned inmates and operations, reducing internal incidents and rule infractions through proactive engagement.
- Reduced the risk of behavioral disorders by taking preventative measures
- Maintained order, addressed emergencies, enforced federal and local laws to ensure safe facility operations.
- Maintained detailed records of daily operations and activities.
- Double-checked and secured all of the building's entrances
- Reduced escape attempts, crimes, and other potentially dangerous activities through careful observation and situational awareness
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints
- Conducted visual inspections, ensured work crew accountability, and performed illegal substance checks and alcohol sensor testing.
- Represented the institution in various official capacities.
Education
Certified - Phlebotomy
Coastal Pines Technical College
Waycross, GA04.2024
High School Diploma -
Brantley County High School
Nahunta, GA03.2024
Some college (No degree) -
Lineworking
Coastal Pines Technical College - Waycross (Main Campus), GA01.2014
Skills
- Patient confidentiality
- Infection Control
- Regulatory compliance
- Crisis management
- Care coordination
- Staff training
- Venipuncture
- Medical Testing
- Specimen Preparation
- Specimen labeling
- Order of draw compliance
- Equipment Sterilization
- First Aid/CPR
- Administrative support
- Project planning
- Problem resolution
- Organization
- Customer service
- Operational management development
- Leadership
- Relationship building
- Interpersonal communication
- Communications
- PPE compliance
- PPE compliance
- ALF Core certified
- First Aid/CPR
Timeline
Assisted Living Manager
Dayspring Senior Living
06.2024 - Current
911 Operator
Brantley county E-Z 911
07.2018 - 08.2019
Corrections Officer
Charlton County Sheriff's Office
05.2016 - 06.2018
Lead Tour Guide
Golden isles horse and carriage company
08.2013 - 06.2024
Certified - Phlebotomy
Coastal Pines Technical College
High School Diploma -
Brantley County High School
Some college (No degree) -
Lineworking