Kateria Warren
Jesup
Summary
Knowledgeable government employee offering in-depth experience working with different types and levels of public assistance, as well as individual processes and requirements. Resourceful and positive team player with nine years of related experience and excellent conflict management, planning and problem-solving abilities
Overview
18
18
years of professional experience
Work History
Parental Accountability Coordinator
Department Of Human Services
12.2023 - Current
- Liaison between the Division of Child Support Services and the assigned judicial circuit
- Communicates with clients and other constituents via telephone, email correspondence, and direct contact to ensure that support obligations are met.
- Provide advocacy and accountability strategies to the program participants to promote sustainability to pay their child support obligation
- Promotes Problem-Solving Case resolution efforts and performs the core work and activities to include enforcement of orders, attending court hearings, addressing case management alerts, responding to customer inquiries, conducting weekly meetings with program participants
- Maintains consistent documentation on participants' program status
- Identifies and meets with employers to secure employment for program participants.
- Develops and maintains a comprehensive public relations process through the assessment of needs and referrals to resource providers who can provide necessary support and resources to address identified barriers.
Agent 3
Department Of Human Services
05.2020 - Current
- Enforce child support obligation. Prepare case for legal action and attend court proceeding. Processed legal documents such as summons, bench warrants, wage attachments and liens to prepare materials for hearing.
- Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Worked well in team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
Certified Nursing Assistant/Mental Health Technician
Suwannee Medical Services
10.2005 - 03.2023
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Maintained patient records, documenting changes in patient condition.
- Documented patient information and care activities in electronic health record.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Educated patients and family members on best home care practices for healing and recovery.
Economic Support Specialist
Department Of Family And Children Services
01.2019 - 03.2020
- Assisted families in navigating social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Determines eligibility for Family Medicaid or Food Stamps.
- Processes applications and/or reviews and interim changes using appropriate criteria and policies consistently and according to established guidelines.
- Keys in high volume of data using standard office hardware and software
OFI REGISTRATION SPECIALIST
Department Of Family And Children Services
01.2013 - 03.2019
- Accurately teach and assist in Gateway Hubs with new hire workers, supervisor, and staff to obtain knowledge on how to register gateway applications
- Review completed cases for accuracy and timely registration meeting states standard of procedure.
- Screens and registers applications for all OFI Eligibility programs offered.
- Performs general office management duties, including keyboarding, filing, generating, and managing correspondence.
- Proved successful working within tight deadlines and a fast-paced environment
- Demonstrated leadership skills in managing projects from concept to completion
- Self-motivated, with a strong sense of personal responsibility
Education
BBA - Health Administration
Strayer University
Savannah, GA11.2023
Certified Nursing Assistance -
Albany Technical College
Albany, GA10.2005
Skills
- Leadership
- Case Management
- Computer Proficiency
- Communication Skills
- Organizational Skills
- Microsoft Office Skills
- Case History Compilation
- Complex Problem-Solving
- Positive Reinforcement Strategies
- Legal Standards
- Client Interviewing
- Conflict Resolution
Timeline
Parental Accountability Coordinator
Department Of Human Services
12.2023 - Current
Agent 3
Department Of Human Services
05.2020 - Current
Economic Support Specialist
Department Of Family And Children Services
01.2019 - 03.2020
OFI REGISTRATION SPECIALIST
Department Of Family And Children Services
01.2013 - 03.2019
Certified Nursing Assistant/Mental Health Technician
Suwannee Medical Services
10.2005 - 03.2023
BBA - Health Administration
Strayer University
Certified Nursing Assistance -
Albany Technical College
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