Katharine Feeney
Fayetteville
Summary
Dedicated Employee Service Center Lead with a strong focus on team collaboration and efficient service delivery. Skilled in payroll processing and problem-solving, consistently improving service outcomes while ensuring safety compliance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Employee Service Center Lead
Delta Air Lines, Inc
Atlanta
03.2025 - Current
- Managed payroll processing system for staff compensation.
- Processed payroll information including hours worked, leave taken, deductions.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to improve service delivery and support efficiency.
Ramp Agent
Delta Air Lines, Inc
Atlanta
06.2024 - 03.2025
- Loaded and unloaded baggage and cargo from aircraft, ensuring timely and safe transport.
- Coordinated aircraft movements on the ramp to ensure safety.
- Maintained cleanliness of ramp area, contributing to overall safety and compliance with regulations.
- Coordinated loading and unloading of baggage and cargo, enhancing operational flow between aircraft and terminal.
Ramp Agent
Worldwide Flight Services
Bozeman
10.2023 - 03.2024
- Loaded and unloaded baggage from aircraft to ensure timely departures and maintain customer satisfaction.
- Operated ground support equipment to efficiently transport cargo and luggage, supporting overall flight operations.
- Coordinated aircraft movements on the ramp to ensure safety.
- Collaborated with diverse coworkers to resolve issues and achieve operational goals, enhancing team effectiveness.
Service Bay Attendant
Ressler Motors
Bozeman
10.2022 - 10.2023
- Ensured cleanliness and organization of service area and customer waiting areas to enhance customer experience.
- Provided excellent customer service by greeting clients and addressing inquiries.
- Coordinated vehicle movement for repairs and maintenance to streamline workflow in the workshop.
- Operated car wash equipment to deliver high-quality service and customer satisfaction.
- Greeted customers and provided excellent customer service.
Front Desk Receptionist
Montana State University Bozeman
Bozeman
08.2022 - 10.2022
- Greeted visitors and students at the front desk with professionalism and warmth.
- Managed phone inquiries, directing calls to appropriate departments efficiently.
- Processed incoming mail and packages, ensuring timely distribution across campus.
- Collaborated with campus security to ensure a safe environment for all guests.
Retail Sales Associate
Tuesday Morning
Peachtree City
02.2022 - 08.2022
- Assisted customers with product selection and inquiries.
- Maintained store presentation and organized merchandise displays.
- Collaborated with team members to meet daily sales goals.
- Handled inventory management and restocked shelves regularly.
- Provided exceptional customer service to enhance shopping experience.
Retail Sales Associate
Kohl's
Fayetteville
10.2021 - 01.2022
- Assisted customers with product selection and inquiries.
- Educated customers about promotions and loyalty programs.
- Provided exceptional customer service to enhance shopping experience.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Greeted customers upon entering the store and provided assistance.
Education
Bachelor of Science - Aviation Science And Management
Middle Georgia State University
Macon, GA06-2026
Skills
- Customer service
- Team collaboration
- Aircraft operations
- Effective communication
- Problem resolution
- Safety compliance
- Time management
- Supervision and leadership
- Relationship building
Languages
English
Native/ Bilingual
Affiliations
- Flight School
Timeline
Employee Service Center Lead
Delta Air Lines, Inc
03.2025 - Current
Ramp Agent
Delta Air Lines, Inc
06.2024 - 03.2025
Ramp Agent
Worldwide Flight Services
10.2023 - 03.2024
Service Bay Attendant
Ressler Motors
10.2022 - 10.2023
Front Desk Receptionist
Montana State University Bozeman
08.2022 - 10.2022
Retail Sales Associate
Tuesday Morning
02.2022 - 08.2022
Retail Sales Associate
Kohl's
10.2021 - 01.2022
Bachelor of Science - Aviation Science And Management
Middle Georgia State University