Katharine Maddox
Byron
Summary
Dynamic and results-driven professional with extensive experience in customer service and appointment scheduling at Sai Rehab Inc. Proven ability to enhance patient satisfaction through effective call management and multitasking. Skilled in electronic health records, ensuring compliance and accessibility while fostering a welcoming environment for clients.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Sai Rehab Inc
08.2025 - Current
- Implemented streamlined procedures for handling incoming calls, enhancing response times and patient satisfaction.
- Assisted in inventory management of office supplies, ensuring adequate stock levels for daily operations.
- Trained new reception staff on office protocols and customer service best practices to support team effectiveness.
- Monitored waiting area to ensure a welcoming environment, contributing to positive patient experiences.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Caregiver
Private Care
12.2022 - 08.2025
- Administered daily medication and monitored health conditions of clients to ensure well-being.
- Assisted clients with personal care tasks, enhancing comfort and dignity in daily routines.
BDC Service Representative
Five Star Dodge
07.2022 - 12.2022
- Managed inbound customer inquiries and provided accurate information regarding service options
- Scheduled appointments efficiently to optimize service department workflow
- Collaborated with technicians to ensure timely updates on vehicle status for customers
- Processed service requests using dealership management software to maintain records
Front Desk Receptionist
All Care Medical Associates
03.2022 - 07.2022
- Managed patient check-ins and appointment scheduling to optimize front desk operations.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained accurate patient records using electronic health record systems for compliance and accessibility.
- Coordinated with medical staff to ensure seamless communication regarding patient needs and appointments.
Copy and Print Associate
Office Depot Inc
10.2021 - 02.2022
- Operated high-volume printers to produce quality prints and copies efficiently.
- Assisted customers in selecting print services and resolving inquiries effectively.
- Processed orders accurately, ensuring timely fulfillment of customer requests.
- Collaborated with team members to optimize workflow and enhance service delivery.
Tax Preparer
Jackson Hewitt
12.2020 - 09.2021
- Prepared individual and business tax returns accurately and efficiently.
- Assisted clients in gathering necessary tax documentation and information.
- Utilized tax preparation software to ensure compliance with regulations.
- Reviewed client financial records for accuracy and completeness.
Floater Teacher
A Bundle of Joy Learning Center
09.2020 - 12.2020
- Assisted in classroom management and supported lead teachers during instructional activities.
- Adapted lesson plans to meet diverse student needs and learning styles effectively.
Education
High School Diploma -
Warner Robins High School
Warner Robins, GA03-2017
Skills
- Customer service
- Appointment scheduling
- Electronic health records
- Call management
- Multitasking capacity
- Multi-line Telephone Systems
Timeline
Front Desk Receptionist
Sai Rehab Inc
08.2025 - Current
Caregiver
Private Care
12.2022 - 08.2025
BDC Service Representative
Five Star Dodge
07.2022 - 12.2022
Front Desk Receptionist
All Care Medical Associates
03.2022 - 07.2022
Copy and Print Associate
Office Depot Inc
10.2021 - 02.2022
Tax Preparer
Jackson Hewitt
12.2020 - 09.2021
Floater Teacher
A Bundle of Joy Learning Center
09.2020 - 12.2020
High School Diploma -
Warner Robins High School