Katherine Bagley
Hiawassee
Summary
I have exceptional customer service and problem-solving skills and a quick learner on new tasks. Enhanced patient relations and streamlined operations through effective communication and meticulous documentation. Proven ability to manage high call volumes while maintaining a welcoming environment, contributing to a positive team atmosphere and improved patient satisfaction.
Overview
12
12
years of professional experience
Work History
Front Office Coordinator
Union General Hospital, Inc.
07.2018 - 10.2020
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Collect patient and client documents and information upon referral.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
- Assisted in the implementation of electronic health records systems for increased efficiency and accuracy in recordkeeping.
- Supported office cleanliness and organization, creating welcoming environment for visitors.
- Managed high volume of incoming calls, directing them to appropriate departments.
Pharmacy Assistant
The Medicine Shoppe® Pharmacy
04.2009 - 08.2014
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Counted and labeled prescriptions with correct item and quantity.
- Supported operations with filing, copying and faxing.
- Maintained clean and organized work environment, adhering to health and safety standards.
Education
Associate of Applied Science - Accounting
North Georgia Technical College
Clarkesville, GA07.2025
Associate of Applied Science - Business Management
North Georgia Technical College
Clarkesville, GA12.2023
Skills
- Customer service
- File organization
- Opening and closing offices
- Call routing
- Basic accounting
- Exceptional communication
- Problem-solving capacity
- Filing understanding
- Time management proficiency
- Correspondence typing
- Phone and email etiquette
- Microsoft office
- Documentation and recordkeeping
- Goal setting
- Appointment scheduling
- Call forwarding
- Scheduling appointments
- Document management
- Filing
- Front office management
- Reception duties
Timeline
Front Office Coordinator
Union General Hospital, Inc.
07.2018 - 10.2020
Pharmacy Assistant
The Medicine Shoppe® Pharmacy
04.2009 - 08.2014
Associate of Applied Science - Accounting
North Georgia Technical College
Associate of Applied Science - Business Management
North Georgia Technical College
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