Katherine Damiano
Blairsville
Summary
Results-driven professional with extensive experience in customer support and records management. Recognized for enhancing service delivery through proactive issue resolution and comprehensive staff training initiatives.
Detail-oriented client service representative with a strong foundation in customer support and staff education. Known for effective problem-solving and clear communication, contributing to improved client relations and operational efficiency.
Overview
14
14
years of professional experience
Work History
Client Service Representative
Comprehensive Health Services Inc.
Cape Canaveral, FL
06.2005 - 03.2009
- Assisted clients with inquiries, ensuring accurate information and timely responses.
- Coordinated appointments and managed schedules to optimize client service efficiency.
- Resolved client issues through effective communication, enhancing overall satisfaction levels.
- Developed knowledge of healthcare services to provide informed support to clients.
- Trained new team members on client interaction protocols and service standards.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Implemented feedback mechanisms to identify areas for service improvement and client engagement.
- Collaborated with cross-functional teams to streamline processes and improve service delivery outcomes.
- Developed comprehensive style guides outlining voice, tone, language usage guidelines which improved overall brand consistency throughout various forms of communication.
Administrative Assistan/Technical Content Writer
Amsec International
Winchester, VA
06.1995 - 12.1999
- Coordinated office operations, ensuring seamless workflow and optimal resource allocation.
- Assisted in creating reports, ensuring accuracy in data presentation for decision-making processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Adapted writing style according to various target audiences, ensuring appropriate tone and terminology usage.
- Improved team efficiency by providing editorial feedback to fellow writers, fostering a collaborative work environment.
- Developed detailed technical documents and user guides for technical products.
- Developed online tutorials and web-based training materials for software products.
Education
Masters - Industrial And Organizational Psychology
Capella Education Company
Minneapolis, MNBachelor of Science - Technical And Scientific Communication
James Madison University
Harrisonburg, VASkills
- Customer support
- Payment processing
- Call center experience
- Customer focus
- Document and records management
- Staff education and training
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Client Service Representative
Comprehensive Health Services Inc.
06.2005 - 03.2009
Administrative Assistan/Technical Content Writer
Amsec International
06.1995 - 12.1999
Masters - Industrial And Organizational Psychology
Capella Education Company
Bachelor of Science - Technical And Scientific Communication
James Madison University