Katherine Damiano
Blairsville
Summary
Results-driven professional with extensive experience in customer support and records management. Recognized for enhancing service delivery through proactive issue resolution and comprehensive staff training initiatives.
Detail-oriented client service representative with a strong foundation in customer support and staff education. Known for effective problem-solving and clear communication, contributing to improved client relations and operational efficiency.
Overview
14
14
years of professional experience
Work History
Client Service Representative
Comprehensive Health Services Inc.
06.2005 - 03.2009
- Assisted clients with inquiries, ensuring accurate information and timely responses.
- Coordinated appointments and managed schedules to optimize client service efficiency.
- Resolved client issues through effective communication, enhancing overall satisfaction levels.
- Developed knowledge of healthcare services to provide informed support to clients.
- Trained new team members on client interaction protocols and service standards.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Implemented feedback mechanisms to identify areas for service improvement and client engagement.
- Collaborated with cross-functional teams to streamline processes and improve service delivery outcomes.
- Developed comprehensive style guides outlining voice, tone, language usage guidelines which improved overall brand consistency throughout various forms of communication.
Administrative Assistan/Technical Content Writer
Amsec International
06.1995 - 12.1999
- Coordinated office operations, ensuring seamless workflow and optimal resource allocation.
- Assisted in creating reports, ensuring accuracy in data presentation for decision-making processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Adapted writing style according to various target audiences, ensuring appropriate tone and terminology usage.
- Improved team efficiency by providing editorial feedback to fellow writers, fostering a collaborative work environment.
- Developed detailed technical documents and user guides for technical products.
- Developed online tutorials and web-based training materials for software products.
Education
Masters - Industrial And Organizational Psychology
Capella Education Company
Minneapolis, MNBachelor of Science - Technical And Scientific Communication
James Madison University
Harrisonburg, VASkills
- Customer support
- Payment processing
- Call center experience
- Customer focus
- Document and records management
- Staff education and training
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Client Service Representative
Comprehensive Health Services Inc.
06.2005 - 03.2009
Administrative Assistan/Technical Content Writer
Amsec International
06.1995 - 12.1999
Masters - Industrial And Organizational Psychology
Capella Education Company
Bachelor of Science - Technical And Scientific Communication
James Madison University