Katherine Goss
Valdosta
Summary
Dynamic professional with extensive experience in customer service and team leadership. Proven track record in maintaining confidentiality and quality assurance during staff training and mentoring. Expertise in data entry and project management, consistently achieving operational goals and enhancing efficiency. Committed to delivering exceptional results and building positive relationships.
Overview
37
37
years of professional experience
Work History
Security for Lowes Distribution
METRO ONE
Valdosta
12.2020 - Current
- Badge Verification System: Checking in employees as they enter and exit the business as well as guess/visitors and checking in/out all vehicles and load of any kind. Confidentiality is a must.
- Passage Point System: Making sure all trucks have all the correct paper work and checking them in on the Velocity Zebra Scanning Gun as they enter/leave the facility.
- Make sure all rules are followed in the Visitor Center.
- Keeping all the paper work up to date and copies made.
- Answering all phone calls and directing to where they need to go.
- Assisting with anything the transportation or maintenance department needs.
- Tours: Checking High Risers, AED’s and Eye Washes in all the buildings every week.
- Customer Service and Visitor Center greet all guests and guide them to their destination or contact.
Merchandiser/Territory Sales Lead
ANDERSON MERCHANDISING
Valdosta
06.2014 - 01.2020
- (this job works inside Wal-Marts, Target, Sam’s, and Best Buy stores).
- Supervision and Development of the assigned associates to drive sales and meet retailer and client expectations.
- We were responsible for project completion, stocking and maintaining the areas we were hired for (Advil, Even water, Maybelline, Gator Aid, all new release movies, all books and music, and computer displays (I pads, cell phones and misc.), cell phone area, balloons and many other locations throughout the stores).
- Having strong communications with store managers and members of their teams and associates.
- Having detailed knowledge, understanding and consistent use of all available functions of devices needed on a day to day use.
- Maintaining the company, client and retailer confidentiality at all times.
- All the work that was completed on a daily bases was summited remotely.
- Home office in Amarillo, Texas
Juvenile Tracker
SOUTH WEST KEY PROGRAMS
Valdosta
10.2013 - 12.2014
- (this job was at night only while I was in collage during the day).
- Visit youths that are on home confinement.
- In college full time and not working during this time
Manager third shift
FLYING J
Lake Park
05.2007 - 03.2008
- Over saw the running of the store and maintenance crew, running the fuel desk, 16 gas pumps and 14 diesel pumps, proper procedures in running all registers, change drawer and safe at all times and customer company accounts charged correctly.
- Maintaining all record keeping procedures, daily deposits, all training for new cashiers on the fuel desk, all data entry, kept the deli area clean, clear and well stocked at the correct times and front and face the store, kept freezer stocked and coffee area clean and made at all times.
- Faxed and Copied when needed and answered all phone calls.
Inventory Control Supervisor/Shipping & Receiving Manager
COUNTRY COBBLER
Valdosta
12.2005 - 04.2007
- Received all UPs & Fed Ex drop offs & pickup of merchandise, correctly reading invoices, data entry, checking in and labeling all merchandise, pulling orders, keeping stock rooms organized at all times by seasons.
- Part time office worker (answering phones, filing, copies, faxing and mailing).
- Billing, data entry and anything else that was ask of me.
- (Company Closed)
Assistant Manager
PFALTZGRAFF
Lake Park
02.2004 - 11.2004
- Over saw the running of the store.
- Cashiers Desk, opening and closing of the store and following procedures in running all registers, change drawers and safe at all times.
- Maintaining all record keeping procedures (book keeping), daily deposits, training all associates and data entry.
- Receiving and sorting daily correspondence and maintained excellent customer relations at all times.
- Diplomatically resolved customer’s complaints on a needed basis.
- Keeping the store room clean and organized, front and faced at all times.
- Receiving of all trucks, unloading and sorting.
- Dispose of defective items and shipping out orders to customers.
- (store closed)
Receptionist
CLASSIC SCHOOL PRODUCTS
Apopka
01.2001 - 12.2002
- Received all incoming calls, routed to correct person/store, taking messages, faxed, coping, making appointments, filing, set up for upcoming shows and exhibits, received/sorted daily correspondence and data entry.
- Set up and maintained all mailing list for each month.
- Packed up what was needed for each show, catalogs and merchandise.
- Typed out books that were written by one of the owners and his business partners, before they went to print.
- Customer service.
- (company downsized, now closed)
Inventory Control/Head Cashier, Customer Service Specialist
SCOTTY’S
Orlando
08.1988 - 10.1998
- Maintaining all record keeping procedures, daily deposits, all training for new retail personal, keep the store room, sales floor and warehouse clean and organized and front and faced the store.
- Receive all incoming calls, dispose of defective items, receiving shipments, checking in trucks (item by item) and shipped out orders to customers.
- Developed the ability to work in a fast paced atmosphere, received and maintained excellent customer relations at all times and diplomatically resolved customer’s complaints on a needed basis.
- Handled customer accounts, mixed paint, key maker, sign maker, lost prevention, office assistant and fork lift operator.
- (At this company everyone did what needed to be done and it did not matter what area you were assigned to, the customer was the main priority).
- (company closed)
Education
Associate’s Degree - Criminal Justice
Wiregrass Technical School
01.2011
GED -
01.2000
Skills
- Communication skills (verbal/written)
- Data entry
- Confidentiality assurance
- Customer service
- Quality assurance
- Detail-oriented
- Team leader
- Team player
- Troubleshooting
- Problem-solving skills
- Training
- Coaching
- Mentoring
- Leadership
- Goal oriented
- Self-motivated
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Publisher
- Microsoft Access
- Sales coordination
- Communication skills
- Time management
- Attention to detail
- Project management
- Problem resolution
- Training others
- Record keeping
Timeline
Security for Lowes Distribution
METRO ONE
12.2020 - Current
Merchandiser/Territory Sales Lead
ANDERSON MERCHANDISING
06.2014 - 01.2020
Juvenile Tracker
SOUTH WEST KEY PROGRAMS
10.2013 - 12.2014
Manager third shift
FLYING J
05.2007 - 03.2008
Inventory Control Supervisor/Shipping & Receiving Manager
COUNTRY COBBLER
12.2005 - 04.2007
Assistant Manager
PFALTZGRAFF
02.2004 - 11.2004
Receptionist
CLASSIC SCHOOL PRODUCTS
01.2001 - 12.2002
Inventory Control/Head Cashier, Customer Service Specialist
SCOTTY’S
08.1988 - 10.1998
Associate’s Degree - Criminal Justice
Wiregrass Technical School